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Hard Drive not Detected
I just installed a new 320 GB Hard Drive on a Dell Dimension 9100. I was attempting to install Windows XP when I keep getting the message that the hard drive is not being detected. I checked the connections and did the diagnostics and no problems. The hard drive is being recognized but for some reason its not picking up. Is there something I am doing wrong? I am novice and this is the first time I did this. I thought it would be a piece of cake but apparently not. Thanks in advance for your help.
shesagordie
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December 8th, 2007 02:00
See if this can help:
Option #1: You should follow the below steps if you are not using RAID or don’t have an internal floppy drive connected your system.
1. Remove any external devices from the computer, such as external serial or parallel port devices and external USB peripherals (not including your mouse, keyboard and monitor).
2. Within BIOS Setup: Set CD-ROM to load prior to hard drive.
a. Insert the Windows XP installation CD in the CD drive.
b. Restart your computer.
c. When the blue DELL logo is displayed, press the 'F2' key to enter the BIOS Setup.
d. Press the 'Down Arrow' key on your keyboard to highlight Boot Sequence.
e. Press the 'Enter' key to display the available boot devices.
f. Press the 'Up Arrow' key or the key to highlight IDE CD-ROM Device.
g. Press the 'U' key or the 'D' key on the keyboard to move IDE CD-ROM Device to the top of the list.
h. Press the 'Enter' key.
3. Within BIOS Setup: Switch from RAID Autodetect / AHCI to RAID Autodetect / ATA.
a. Press the 'Down Arrow' key on your keyboard to highlight SATA Operation.
b. Press the 'Enter' key to display the available RAID configuration modes.
c. Press the 'Right Arrow' key to select RAID Autodetect / ATA.
d. Press the 'Enter' key.
e. Press the 'Esc' key to exit Setup.
f. Press the 'Right Arrow' key to select Save/Exit.
g. Press the 'Enter' key.
h. Your system attempts to boot to the CD that is inserted in the CD drive.
4. Boot off the Windows XP Pro SP2 installation CD.
5. The following message appears: Press any key to boot from the CD.
6. Press the 'Spacebar' to boot to the Windows XP Pro SP2 installation CD.
7. Continue from Step 7 below.
Option #2: You should follow the below steps if you are using RAID and have an internal floppy drive connected to your system. You can also follow these steps if you don’t have RAID but do have a internal floppy drive connected you system.
1. Download Intel Matrix Storage Manager Driver (Dell – R99740.exe) and install onto floppy disk.
2. Remove any external devices from the computer, such as external serial or parallel port devices and external USB peripherals (not including your mouse and keyboard).
3. Within BIOS Setup: Set CD-ROM to load prior to hard drive.
a. Insert the Windows XP installation CD in the CD drive.
b. Restart your computer.
c. When the blue DELL logo is displayed, press the 'F2' key to enter the BIOS Setup.
d. Press the Down Arrow key on your keyboard to highlight Boot Sequence.
e. Press the 'Enter' key to display the available boot devices.
f. Press the 'Up Arrow key' or the Down Arrow key to highlight IDE CD-ROM Device.
g. Press the 'U' key or the 'D' key on the keyboard to move IDE CD-ROM Device to the top of the list.
h. Press the 'Enter' key.
i. Press the 'Esc' key to exit Setup.
j. Press the 'Right Arrow' key to select Save/Exit.
k. Press the 'Enter' key.
l. Your system attempts to boot to the CD that is inserted in the CD drive.
4. Within BIOS Setup: Use RAID Autodetect / AHCI (this is default).
5. Boot off the Windows XP Pro SP2 installation CD.
6. Press 'F6' to load RAID drivers from floppy disk - follow instructions.
a. Press 'S' to specify additional device.
b. Insert floppy disk with Intel Matrix Storage Manager Driver (Dell – R99740.exe).
c. RAID Configuration: Select Intel 82801GR/GH SATA RAID Controller (Desktop ICH7R/DH).
d. Non-RAID Configuration: Select Intel 82801GR/GH SATA AHCI Controller (Desktop ICH7R/DH).
7. Follow Windows XP Pro SP2 installation instructions.
8. The setup program will now copy files to your system. This will take several minutes, please wait. After the files have been copied, a message appears and notifies you that the computer will be restarted.
9. Press the Enter key to restart the computer or a timer will count down and restart the computer automatically.
10. Restart
11. When the computer restarts, the following message appears: Press any key to boot from the CD.
12. Do not press any keys when this message appears and allow the operating system to load.
13. The Windows XP Setup window appears. Many devices will be detected during this process. This will take several minutes, please wait. Once this process is completed, the Regional and Language Options window appears.
14. Follow Windows XP Pro SP2 configuration instructions.
15. After all hardware has been detected and the files have been copied to the hard drive, the system will restart. When the computer restarts, the following message appears: Press any key to boot from the CD.
16. Do not press any keys when this message appears and allow the operating system to load.
17. Once the Desktop appears, eject the Windows XP Pro SP2 installation CD from the CD drive.
18. Install Intel Chipset driver (Dell – R96614.exe) (Found on Dell Resource CD or Dell web site)
19. Restart
20. Install Intel Matrix Storage Manager (Dell – R99738.exe) (Found on Dell Resource CD or Dell web site)
21. Restart
22. Install the following additional drivers (Found on Dell Resource CD or Dell web site):
a. Display adapters (video)
b. Network adapters (Dell – R97085.exe)
c. Any other system drivers.
23. Restart
24. If using the Dell 2005FPW monitor, change screen resolution to 1680 x 1050 pixels.
Microsoft Windows Update
25. Apply Windows Update (if you have a network connection)
26. Restart
27. Repeat above two steps until all critical updates/patches have been applied.
Bev.
Note. Thanks to vr6 for the above.
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dougl_nj99
4 Posts
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December 8th, 2007 15:00
shesagordie
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December 8th, 2007 17:00
For the NTLDR is missing error.
Check out the following procedures here and here.
The above should work, if not, then run diagnostic's extended test on the hard drive and prepare for a clean reinstall of XP.
How to run the Dell Diagnostics Utility
If a reinstall is needed, you should have Dell's PC restore by Symantec on the hard drive.
Bev.
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mazda6sport
3 Posts
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December 9th, 2007 03:00
shesagordie
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December 9th, 2007 19:00
Pleased to have helped. :)
And a Merry Christmas to you.
Bev.
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it_student07
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December 10th, 2007 03:00
herbnet
1 Message
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December 20th, 2007 17:00
Message Edited by herbnet on 12-20-2007 02:57 PM
shesagordie
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December 20th, 2007 18:00
:)
Bev.
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Post the issue in the appropriate Board, where they will be answered.
it_student07
13 Posts
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December 21st, 2007 06:00