Unable to acces IDRAC when connecting laptop to IDRAC port.

Hi,

I notice you mentioned about you were able to access to few iDRAC but currently not possible. I may suggest checking the laptop network configuration, alternative, try various internet browsers. Clear the cache and history.

Have you tried direct cable connection from server to laptop? 

What is the network port LED indicator status?

I may suggest to access to the server's BIOS and try setting a new IP for the iDRAC and verify the settings are correct. Alternative, if the other PowerEdge servers are connected on the same network, try using the server's OS browser to access the mentioned issue server. Also, make sure all iDRAC IP of all of the servers, have no conflicted IPs.

Hello Joey.

Thanks for your response.  To answer your questions, I am currently connecting a crossover cable from my laptop directly to the iDRAC port on the back of the server.  The servers are not connected to the network.  I am attempting to connect with the server and export server hardware information.

I am using the iDRAC IP 192.168.0.120 to access the IDRAC portal.  I was able to access the portal on two of the servers I connected too.  However, I was not able to access the portal on any other servers.

This is the process I am using to access the iDRAC portal:

1. Set notebook to IP range of the iDRAC. iDRAC will be dhcp, but when it fails, it should set some static IP. Look it up (however, idrac's default ip when no available dhcp is available should be 192.168.0.120 ... i believe).
2. Connect pc or mac to the ethernet port of the idrac.
3. Open web browser to IP of iDRAC
4. login to idrac with: username passwords to try: root/password or root/Root1234 or vendor default root/calvin
5. After login, click on System Inventory
6. Click on Hardware Inventory
7. Click on Export and wait for the xml to download
8. Save XML to your disk with the following file naming convention: CABINET_RU_filename.xml

If you have any other solutions they will be greatly appreciated.

Thanks again.

~Jerry

Hello Jerry,

You mention it will respond to ping. Did you try clear browser cache and try different browsers?

Have you cleared the NVRAM?

Clear NVRAM  -Shut down. Set the NVRAM jumper on the system board to clear position. There should be a  map behind the cover. Boot up to the jumper error, shut down, return jumper to default position. Power up and check results.

There is another way to get the hardware inventory I believe you are looking for.  Check if this is the report you need and if you can export it from the LifeCycle Controller:

Boot to F10 > Hardware Configuration > Hardware Inventory

Another option is to reset the DRAC, reconfigure, connect via notebook.

Reset the DRAC:

Boot to F2 > iDRAC Settings, Reset iDRAC configurations to defaults. Save exit reboot

Reconfigure the DRAC:

Boot to F2 > iDRAC Settings > Network. 

Static:

Configure IP  192.168.0.120

Subnet  255.255.255.0

Set  connection being used to  LOM1, (the Dedicated port is only active on Enterprise DRAC)

Configure notebook:

Static:

Configure IP  192.168.0.121

Subnet  255.255.255.0

Connect notebook NIC cable to LOM1 and use browser to connect to DRAC IP. Default credentials are user: root, password: calvin.

I hope this helps you.

Thank You Charles R.  I was able to reset all Dell servers to factory settings, set IP Address 192.168.0.120 and download the hardware inventory information.

Thanks for your help!

~ J

Hello Charles, im stuck on  a power edge R730. Cannot access through F2, F10, F11.

when i pressed on keyboard, it highlights but not getting in any of these.

Can only get in configuration utility through ctrl-R or ctrl-S.

Tried to connect through the Idrac port using default 192.168.0.120, didnt work.

Cleared the NVRAM also using the jumper.

How can we manually reset the device ?

Thank you.

Hi,

please try to reset the iDRAC https://dell.to/3VuCe0t

Do you have any further questions?

Regards Martin