Works Task Launcher error report message

Looks like we both have the same problem.  Like you, I can't get an answer about this either and I've tried about five different forums.

JJckrbbt80 & Korsondo,

In order for anyone to assist you, it will be necessary for you to post the exact details of the error message(s). An example of an Invalid Page Fault (IPF) error message is

________ has performed an Invalid Page Fault in module ________

The relevant content of the error messages can be obtained by clicking on the Details tab.

As I said before, I have installed MS Works Suite 2003.  But, I do have one very big problem.  Whenever start up MS Works Launcher, it takes me to all the different tasks available (household management, email and internet, et al).  However, whenever I click on either "Letters&Labels" and "Newsletters and Flyers", the ONLY option presented to me is "internet postage".  I can not compose a letter, an envelope, flyers.  I have installed it twice, uninstalled it once and then reinstalled it.  The result is the same as the above.  I am baffled. 

I do get the following error dialog box "Microsoft Works has encountered a problem and needs to close. We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  Please tell Microsoft about this problem.  We have created an error report that you can send to help us to improve Microsoft Works."  AppName: msworks.exe  AppVer: 7.2.710.1  ModName: kernel32.dll
ModVer: 5.1.2600.0  Offset: 0000d756

That's about the only information I have available.  This just started last Friday.  I checked for a virus and have none.  Checked for spyware, got rid of it with both PestPatrol and used Ad-Aware to make sure. 

The message that I am getting is "Microsoft Works has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  Please tell Microsoft about this problem. We have created and error report that you can send to help us improve Microsoft Works.  We will treat this report as confidetial and anonymous.  To seewhat data this error report contains, click here."  If I click there it tells me about Microsofts data collection policy but nothing about what happened.  This usually happens as soon as I start the Works task launcher but sometimes after it has run for a couple of minutes.