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LorCorn

4 Posts

26266

January 27th, 2008 15:00

Installing Office 12. Error message. How to Uninstall prerelease version of Office 12.

When I try to install Office 12 in my brand-new laptop M1530 I get this error message:
 
"Setup errors
Setup is unable to proceed due to the following error(s):
- Office 12 does not support upgrading from a prerelease version of Office 12. Please uninstall any prerelease version of Office 12. Correct the issue(s) listed above and re-run setop."
 
There is no way to uninstall the preinstalled "Microsoft Office Powerpoint Viewer 2007 (english)" my laptop carries. Control Panel does not work. Microsoft CleanUp utility does not work. There must be something to get rid of unwanted preinstalled stuff.
 
Thanks.
 
M1530. Windows Vista.

abach

1.7K Posts

January 29th, 2008 10:00

Try installing the PowerPoint viewer again, then go to Control Panel and uninstall.
 
PowerPoint 2007 Viewer available << here >>

LorCorn

4 Posts

January 29th, 2008 21:00

Thanks Allan. Good idea, but it hasn't worked. After installing the viewer again there is not "uninstalling" available in the "Control Panel" for this application.
 
I hope someone from Dell will know how this program was installed.
 
 

abach

1.7K Posts

January 29th, 2008 22:00

Software installations usually look in the registry for info. If you're familiar with regedit, use it to search for PowerPoint Viewer and delete the entry.

LorCorn

4 Posts

January 30th, 2008 12:00

I tried that some days ago and something went wrong. Fortunately I could restore the system and the register. Anyway I will make another attempt. I have just found the following link http://support.microsoft.com/kb/928218. It is written in spanish and it is titled "How to uninstall 2007 Office System when you cannot uninstall through Control Panel options" (more or less).
 
I will let you know when I have some results. Thanks again!

Rebel9

2.9K Posts

January 31st, 2008 02:00

When I click on your link, I see the complete article in ENGLISH ............???

LorCorn

4 Posts

January 31st, 2008 12:00

I am connected from Spain... maybe this could explain it...? Don't know :P

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