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Precision 7510 randomly shuts down
My friend is having problem with his Dell Precision 7510 which Windows 10 randomly triggers shutdown.
Windows 10 Pro 64-bit build 19042
BIOS date 08/04/20 version 1.21.3.00
Intel i7-6820HQ 16GB RAM
Dell Diagnostics has not found any hardware issues
Windows 10 reset does not solve this issue
Dell Command Update updated everything, still same issue
This problem started to occur at mid october 2020.
I saw thread, where somebody with same model is also having same issue, but does not have solution:
kashmirizaigham
3 Posts
0
July 3rd, 2021 04:00
Has to do with Windows Feature update.
I uninstalled it and acpi reboot problem went away
GAC88
1 Message
0
July 10th, 2021 09:00
Kashmirizaigham, thank you for the info re the Windows update. Here is the link of steps to remove updates.
https://www.dell.com/support/kbdoc/en-us/000133367/removing-windows-10-updates-when-troubleshooting-performance-problems-on-dell-systems
Johnnyrocketsbb
1 Message
1
July 24th, 2021 05:00
Which update is it? Trying to uninstall
iBrianS
7 Posts
0
October 8th, 2021 10:00
Check here for a solution. This fixed my shutdown issue.
Precision 7510 Owner's Thread | Page 185 | NotebookReview
Jason S6
2 Posts
1
March 21st, 2022 07:00
PRECISION 7510 RANDOMLY SHUTS DOWN
I had the same problem with my Dell Precision 7510 randomly shutting down. What I figured out was that the CPU was overheating as it had been running high fan speeds for quite some time while doing small tasks, than I updated to windows 10 and the driver update that was supposed to make it run quieter was not keeping up with cooling down the CPU.
The solution is to get new thermal paste between the CPU and Heat Sink. I took my machine apart and cleaned out the old thermal paste and reapplied with new high quality paste after which it has been running perfectly.
I installed Intel Power Gadget to monitor CPU heat and with the old paste I saw spikes of 100°c which is as high as the Gadget Displays, Fan running High Speed and a shut down right after event.
With the new Paste the highest spike I have seen is 64°c and I have not seen fan speed reach High Speed.
Haven't been running very long on new paste so I don't know if it is a long term solution but looking good so far......
MC_piston1
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January 13th, 2023 03:00
Yes @Martinikene I am also facing the same problem on my Dell precision 1750 2016, my laptop automatically shuts off when I start a game or game engine.
You can try fully resetting your laptop to fix the issue, but you will need to re-install windows and recreate the accounts present on the laptop.