Being in the States, you can call Dell Support for one-on-one, real-time assistance at 800-822-8965 ... it is always free, regardless of warranty status, and you will get a Support agent in the States.
You need to open your box and reseat the memory (remove, put back in). If that doesn't work, then you need to do some elimination to find the culprit. I would boot up with a single memory stick in the first slot, removing and rotating through all memory sticks until you find the one(s) that fails. You might also consider clearing the NVRAM using the jumpers on the motherboard.
It sounds like the DIMM in slot 6 or possibly slot 6 itself is faulty. Slots 1,3,5 are in channel A and 2,4,6 are in channel B. The two channels must be populated identically. Based on the information you have provided it sounds like you have 6x2GB DIMM's populated through the channels. With DIMM 6 failing the entire B channel is being disabled because the failure causes a mismatch of the channels.
I would recommend following the suggestions of the error and reseating DIMM 6. If that does not resolve the issue then I would recommend swapping DIMM 6 with another DIMM in the server. If the error persists with slot 6 then it is an issue with the system board. If the error follows the DIMM to the new slot then you have a bad DIMM.
theflash1932
9 Legend
•
16.3K Posts
0
May 30th, 2012 10:00
Being in the States, you can call Dell Support for one-on-one, real-time assistance at 800-822-8965 ... it is always free, regardless of warranty status, and you will get a Support agent in the States.
You need to open your box and reseat the memory (remove, put back in). If that doesn't work, then you need to do some elimination to find the culprit. I would boot up with a single memory stick in the first slot, removing and rotating through all memory sticks until you find the one(s) that fails. You might also consider clearing the NVRAM using the jumpers on the motherboard.
Daniel My
10 Elder
•
6.2K Posts
0
May 30th, 2012 11:00
Hello Earle
It sounds like the DIMM in slot 6 or possibly slot 6 itself is faulty. Slots 1,3,5 are in channel A and 2,4,6 are in channel B. The two channels must be populated identically. Based on the information you have provided it sounds like you have 6x2GB DIMM's populated through the channels. With DIMM 6 failing the entire B channel is being disabled because the failure causes a mismatch of the channels.
I would recommend following the suggestions of the error and reseating DIMM 6. If that does not resolve the issue then I would recommend swapping DIMM 6 with another DIMM in the server. If the error persists with slot 6 then it is an issue with the system board. If the error follows the DIMM to the new slot then you have a bad DIMM.
Thanks