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11913
April 23rd, 2008 18:00
Excellent wireless signal but no internet connection and Error 797
I have read all the forums and have found no help with my problem.
My Inspiron 6000 laptop is receiving an excellent wireless signal which never drops off but it will not connect to the internet. For some reason it is trying to dial to my modem - which is not connected hence why I get the Error 797 message.
I have connected to the internet in the past wirelessly with no problem but I noticed a while back that my laptop would not connect to my Universities wireless signal despite it working for over a year with no problem. I am now finding that I cannot access the internet (or log into MSN) despite having an Excellent connection.
Any help would be greatly appreciated as I am ripping my hair out here.
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volcano11
2 Intern
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28K Posts
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April 23rd, 2008 21:00
To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
BigCol4
4 Posts
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April 24th, 2008 16:00
Thanks Steve,
Here is the info:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Colin Ferguson>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : BIG_COL
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-DE-AB-71
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-13-CE-AC-14-AC
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : 24 April 2008 16:28:53
Lease Expires . . . . . . . . . . : 27 April 2008 16:28:53
volcano11
2 Intern
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28K Posts
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April 24th, 2008 19:00
The ipconfig output confirms that the wireless adapter is connecting to your router. See if the following helps fix your problem. Open Internet Explorer and click on Tools > Internet Options, then click on the Connections tab and make sure the box next to "Never Dial a connection" is checked.
Steve
BigCol4
4 Posts
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April 25th, 2008 15:00
Hey Steve, your a legend. Everything is working fine now.
Thankyou so much for your help, I really appreciate it.