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6957

August 4th, 2010 11:00

Dell Technical Support Chat not working

Every time I try to connect to Chat support a new window opens (should be the chat window) but the following appears:

 

  xml version="1.0" encoding="utf-8" ?>
- < SOAP-ENV:Envelope xmlns:SOAP-ENV =" http://schemas.xmlsoap.org/soap/envelope/ ">
  < SOAP-ENV:Header />
- < SOAP-ENV:Body >
- < SOAP-ENV:Fault >
  < faultcode > SOAP-ENV:Server faultcode >
  < faultstring > Unable to Connect to Talisma Server at 143.166.82.25 faultstring >
- < detail >
- < e:faultdetails xmlns:e =" urn:netagent600fault ">
  < message > Fail to receive through socket - [10054: WSAECONNRESET] message >
  < errorcode > 99999 errorcode >
  e:faultdetails >
  detail >
  SOAP-ENV:Fault >
  SOAP-ENV:Body >
  SOAP-ENV:Envelope >
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