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19621
January 10th, 2009 17:00
Computer freezes when I plug in an ethernet cord.
I can connect to the internet wirelessly but the moment I plug in an ethernet cord, the computer instantly freezes. I have been researching the problem and nobody has a found a solution anywhere I look. One person said they even restored to factory defaults and that didn't even work and that is what Dell wants me to do next.
I have:
updated Vista
disabled and re-enabled my broadcom ethernet card or w/e it is called
i have updated the broadcom " "
i have system restored twice
i have virus and trojan scanned
i have run the laptop in BIOS with the ethernet plugged in and it still works (meaning that the issue is not hardware related according to Dell)
It doesn't matter whether i connect it to my router or modem, it just dies.
0 events found
Larry R
2 Intern
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1.7K Posts
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January 12th, 2009 11:00
Have you run the diagnostics for the network adapter yet?
BR0M
3 Posts
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January 12th, 2009 20:00
if by running diagnostics for the network adapter you mean, going into the network and sharing center and clicking "diagnose and repair" under the "Tasks" heading, then yes. I have done that and it said everything was working fine.
Larry R
2 Intern
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1.7K Posts
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January 13th, 2009 10:00
No, I meant running the Intel ProSet or Broadcom Control Suite software (depending on which network card you have) and having it run a diagnostic on the network adapter.
BR0M
3 Posts
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January 13th, 2009 11:00
Okay, I did that and it said everything passed. "Pass/Fail" "1/0" for every aspect of the test.
spmcgregor
2 Posts
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July 10th, 2013 21:00
Did you ever find a solution? I have the same issue...