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10526
April 29th, 2004 10:00
Would dell replace my lcd if there are dead pixels
I have a LCD monitor that is still looking good (no dead pixels). I just hope to know if one or more dead pixels appear on my LCD, would dell replace my LCD with a new one? I have a 3-year warranty.
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ortleeb
575 Posts
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April 29th, 2004 11:00
As far as I know, this is Dell's fixed (dead) pixel "policy"<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell> Its 2 yrs old and I don't believe its been updated. Basically, 5 or less fixed pixels is considered within industry standards and acceptable. If you have 6 or more or several grouped on your screen, you are asked to contact tech support. No where does it say Dell will replace the monitor. Apparently, it is up to Dell and how loudly you complain.
Regards,
Tom
talmy
1K Posts
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April 30th, 2004 13:00