Is thisa right?!?!? Get a refurb monitor back for warranty replacement?

I was just venting a bit.  Im SURE they have a statement somewhere that clarifies their intent to do that injustice. Doesnt make it right.  In most peoples heart of hearts Im sure most would agree its sly and unjust.  I bought a NEW monitor and I want a NEW monitor if the first new one I bought fails.  So in the end, I paid retail new cash for a used monitor, no matter how you look at it.  Great scam.

You said that you had the monitor for 2 months.  Well if you used the monitor for 2 months than it was not new anymore.  Why should you give a used monitor back to dell and get a brand new one.  Like someone said read the warranty next time, and if you dont like what it has to say , dont buy it.

I dont want to sound like a hard guy, but it seems everbody thinks Dell owes them somthing for nothing. 

Cyruss

I guess I kinda see your point. Kinda.  Second monitor has color issues, reds are brown and resets dont fix.  Guess I will get another refurb.  My mistake was that the problem actually occurred early on at 2 weeks, got wors and a month I should have done something about it I guess. 

 

I dont really want something from Dell for nothing.  If a monitor fails at 1-2 months, its not up to par and one should be afforded the opportunity to get a new monitor.  If you are lucky and get a new monitor that is fine, then you get the luxury of owning it for a couple years without issues.  Im pretty sure the customer (and Dell) would agree that that is the hope/intention when purchasing a new monitor.  No one buys one saying well, I hope I get the 2 yr quality new one and not the 2 month one, both are possible.  So, in my mind, paying for a new monitor (and getting what I paid for) means getting a new monitor and having it without event for at least a year.  And I should be given a new one until I get that initial quality they themselves intended from the beginning.

 

Would you buy a car if at three months failure they were allowed to give you a used one of the same make, or worse "Refurbished".  I realize its not quite apples to apples comparison but the logic and customer rights are equivalent I think.  It bugs me that many electronics the norm is "it may or may not work" for an extended period of time; we'll find you a used one if it doesnt - good luck with your purchases and the random chance it entails.  Some of your responses just reflect the consumer complacency with inductry instead of consumers defining customer standards.  You have been given 90 days to be sure somethign works for so long its become acceptable to have a failure at 91 days.

 

I realize its probably a cost issue for them but sheesh. I dont like shouldering their cost.  We used o buy a lot of Dell monitors where I work, but its totally hit or miss whether you get a good one - depends on which subcontractor built this series this month.

 

Just a little soap boxing, and I respect your shared opinions and your willingness to discuss openly.  But I just dont agree. Respectfully.

>>>Don't feel too bad. I bought a 2001FP that was bad out of the box. It was plugged into my computer for less than sixty minutes and in my office for less than twenty four hours.
Dell's solution; exchange it for a refurbished unit. Pay for a new monitor, get a used one. Around here, they call that "bait and switch". How low can Dell go? Pretty darn low.

 

Eeek.  Sorry to hear that, but thats exactly my point.  Bought a used unit for new price.  Some people get lucky (if that production series came from Sansung), the rest get used machines.  Like playing the lottery.

No worries cyruss.  You were partially right.  You canthelp but understand the economics of why they feel they need to do it.  But its still bait and switch and the other poster replied, and somehow is just unfair.  Feels icky :smileyvery-happy:

 

It gves me that same feeling I get at the Pro baseball game when they charge me 8$ for a 1$ beer.  Its kind of "sorry about your luck, we have you where we want you, you lose."

3 ways: I called back to Dell and they verified it was refurb, there was a big "Refurbished" label on the shipping box, and consensus in the community forums is that thats policy.  I think its also in the warranty (read as bait and switch) "fine print".

 

>>>>But one can't really attest to the quality of the refurb...you've just gotta take it on face value and hope that it's up to scratch.

 

Exactly, and from other experiences, includingthis one, I dont think I trust them that much. 

we buy hundreds of their flat panels a year- we get some DOA  The last time the shipped us a "refurbished" monitor for one brand new one that had arrived dead- was not happy.  They said "refurbished" does  not mean it was returend and they fixed it.

no, no no NO. You do not send a refurb to replace a defective product. That is not good business practice whether it's in the fine print or not. It's plain wrong. It doesn't matter if it's "industry standard". Very very poor excuse.

 

Mom: why did you steal from the cookie jar?

Son: because Tommy's doing it too.

 

Doesn't work there, doesn't work here.