Look in Device Manager to see any components with errors.
Regarding the battery, run a report on it. Open an Administrator CMD prompt (CMD, run as Administrator). Paste this command, and then press Enter: powercfg /batteryreport
That will show a figure for the designed battery capacity (when new) and the current capacity.
You can also run Dell Diagnostics: Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press F12 repeatedly to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test all your hardware.
filbert
4 Operator
•
1.8K Posts
0
September 17th, 2022 09:00
As a start, I would install the latest Chipset package for your system, from Support for Latitude 3500 | Drivers & Downloads | Dell US
Direct download link for the Chipset package for your laptop:
https://dl.dell.com/FOLDER05969831M/1/Intel-Chipset-Device-Software_5MPRF_WIN_10.1.18121.8164_A09.EXE
Look in Device Manager to see any components with errors.
Regarding the battery, run a report on it.
Open an Administrator CMD prompt (CMD, run as Administrator).
Paste this command, and then press Enter:
powercfg /batteryreport
That will show a figure for the designed battery capacity (when new) and the current capacity.
You can also run Dell Diagnostics:
Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press F12 repeatedly to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test all your hardware.
hawkmannyc
2 Posts
0
September 17th, 2022 10:00
Thanks, will try now.