xps 1330 laptop screen scratched by keyboard when transported in backpack

Put a folded over piece of soft paper towel over the keyboard before closing the system.  It'll protect the screen just fine.

seems to simple but i will try it. Dell told me to use a stick on screen protector but i think that will change the screen clarity?

;^) I recommend getting a chamois from an auto care place.  Normally these are used to clean your car, but synthetic ones can be used not only to keep your laptop screen clean, they can be sandwiched between the screen and keyboard when the laptop is closed, thus protecting the screen from the keys.  Get a big one meant for automobiles so that you can trim it down to the exact size you want.

:^/ On another note, Dell has backpacks specially built for laptops, with padded pockets situated to avoid undue pressure from the jumbled tomes that characterize most stuff-everything-into-the-same-cavity designs that are so common.  I recommend that you look into those.

For someone who uses the very fine xps Laptops, I am surprised that you were unable to work out the simplicities of protecting the screens yourself.. shame on you!!!

i use the xps cloth sent with the laptop, no scratches on the screen yet

There are so many backpack models, which ones separate the laptop far from the weight pressure of heavy textbooks?

Ps. Thanks about the chamois tip…works better than towels!

I have had six or seven laptops in my life but never an ultra thin one that actually bent to the degree these xps laptops did. I was taken by surprise. I look at it as a design flaw! They should NOT bend to the degree that they do. I know better now, but as obvious as it may seem to you and others, these laptops should be shipped with a warning statement and a cloth or protective plastic screen as standard equipment.

There are so many backpack models, which ones separate the laptop far from the weight pressure of heavy textbooks?

;^) I use the Lowepro model backpack.  It accommodates laptops with up to 17" screens, though my XPS M1210 isn't that big.  Dell has it on offer, but I had already purchased it at a yard sale earlier.  Dell has other models that sound promising.  Before getting one, I'd read the reviews to see what other purchasers liked/disliked about each one.

Good luck!

Point taken and a very valid one under the circumstances if you carry it around in a Backpack full of other things. However the fact remains that a Laptop with ultra thin Screen would by definition require extra care... There should have been a black Cloth included within the Box, which is, I would have thought, the obvious thing to have used given that a Backpack is not the best protection, especially with other objects (Books) etc.. and maybe, still wearing it when seated. I have not seen any similar complaints on any forums about your experience so far and would therefore suggest that maybe this has happened because of lack of care rather than inherent fault.

I actually did not get a black cloth with either xps laptop but am using a chamois as suggested and it seems to be working.

I agree that you don't see lots of problems, but a new industry is developing to protect these ultra thins with all kinds of devices, especially with the new ultra-thin Apple laptops. XPS are in the same category. 

Lack of care on my part?? possibly, but these things really bend way too easy. they need to have a little Panasonic "toughbook" built into their design. 

I would like to see a backpack with a seperate rigid frame for laptop storage on the outer most portion of the bag, and room for books, etc in a seperate inside area next to your back. That would relieve some of the heavy  pressure books place on the ultra thin frame.

Right now, we have resorted to carrying books and junk in the backpack while the laptop is carried seperately in a neoprene sleeve