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4972
January 2nd, 2011 16:00
pc angel
I just bought a new Dell lap top, and after a week i have a problem with update pop ups [ie windows updates] in the bottom right- they come up wrong/blurred/in duplicate or such. when i check the Task Manger it says PC Angel is running, and when i turn it off the problem goes away. i presume pc angel came preloaded on the computer, but i dont see in when i do a search. any ideas?
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krisstar
2 Posts
1
January 21st, 2011 19:00
Yes and I have the solution
You can read my story below
Do you have a problem with PC Angel or a Nag Screen that you can not get rid of in the lower Right Hand Corner of your screen because you can not see enough of it to click a button to make it go away. Well after spending over 2.5 hours and 2 plus days reinstalling software after Dell replaced my Hard Drive, of which the hard drive was actually fine.
I have the 2 minute solution, which the Dell tech would not tell me yet I was able to figure it out.
Dell Tech Support is unaware that the factory installs PC Angel software to put the nag screens for DataSafe and other features. One of the upsetting issues is if you have your display setting set to something larger then default then the nag screens, which are unmovable, are so big that they are not fully viewable and you can not click the button to make them go away.
Solution is go to control panel pick Display and use the default setting of medium and then hit apply. Then you have to log back in and you will see the nag screen full size and click the button of your choice, I choose the "do not notify me again button, then you can go back and reset your display size, I use 150%. Click apply and log back in.
There you go, this will save you several hours of messing with Dell Tech support, maybe even having them send out a tech to replace your hard drive so you can spend a couple of days reinstalling your programs, etc. Which is what happened to me then having the same problem reoccur as the on Tech support person I worked with would not tell me what he did even when I asked.
It appears that PC Angel is ghost software that Dell uses yet their Tech support does not know what it is nor does it show when you search for it.
Winstar05
2 Posts
0
January 22nd, 2011 07:00
Thanks. I appreciate your help. What is frustrating is that after paying Dell so much extra for a warranty and all, and all their claims that they will help-- like you said, their tech people dont even know whats on the computer they sold you! And they wanted me to pay them another $200 for them to fix what you see as a quick fix.
maryhampton5
1 Message
0
January 30th, 2011 17:00
Thank you, thank you!!! This has been driving me crazy since the new laptop arrived. And, I would never have figured out the solution without your help. Much appreciated.