Video Controller device driver missing but I already loaded R128346.exe??

Question

The disk on my wife’s Dell Inspiron 2200 crashed, so I bought a new one, installed it, reloaded Windows and backed up data. Everything went well with one exception, described as follows: There were apparently a number of devices whose drivers were not contained on the Windows recovery CD’s provided by Dell. These devices showed up with a yellow question mark in the Device Manager. I went to the Dell website for this computer and found device drivers for all the devices except for the following: The last two devices with yellow question marks were described in Device Manager as: Video Controller Video Controller (VGA compatible) The Dell website for this computer is: http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INSPIRON%202200&os=WW1&osl=en&catid=&impid= On this webpage, there was only ONE device driver listed under the Video category. This was R128346.exe. After I installed this driver, the only device remaining with a yellow question mark was 'Video Controller'. What driver do I use for this remaining device, described in Device Manager as 'Video Controller'? As I just mentioned, I already loaded R128346.exe, the only video device driver listed. Should I run R128346 again? Would running R128346 a second time damage the installation in some way if it was NOT needed? Is there some other video driver that this website has omitted? Thanks in advance for any suggestions.

dbramlet · Answer

Did you install the chipset drivers? Maybe you need to also install the system utilities.

rfarmer · Answer

Thank you for your response and suggestions. I downloaded and installed the chipset driver R114079.exe from the Dell website mentioned above, but this didn’t change anything. The Video Controller still has a yellow question mark beside it. I didn’t install the System Utilities (Notebook System Software), R114081.EXE. I’ll try that tomorrow. (I can only use the laptop when it’s not being used by somebody else. ) Do you have any other additional suggestions? Does the order of installation of these drivers make a difference? Thanks for any other comments.

dbramlet · Answer

There is a Dell link here somewhere that says the order is important and the chipset drivers should be installed first. I have gotten around this though. I will look for the link and post it when I can find it. But do this, go to control panel and remove the Video Controller with the yellow question mark beside it. Then reboot and see if windows can load it when it finds it again. Sometimes this will work fine since you just installed the chipset driver.

Message Edited by dbramlet on 09-17-2007 10:54 PM

dbramlet · Answer

Here is the Dell link you need: http://www.dellcommunity.com/supportforums/board/message?board.id=cc_faq&thread.id=358   I would try to correct it first before doing a whole new format and installation of windows!

rfarmer · Answer

Thank you so much for your suggestion. After I read the Dell FAQ at http://www.dellcommunity.com/supportforums/board/message?board.id=cc_faq&thread.id=358 I loaded the Notebook System Software (R114081.EXE). It should have been loaded first, but all the other drivers were already loaded. After loading this driver, the yellow question mark was still in front of the video controller. Then I clicked on the Video Controller in Device Manager and selected 'Update driver'. Apparently, the correct driver was found and reinstalled. In any event, now there are no more yellow question marks in front of any device and the system seems to be working properly. Thanks again !!

dbramlet · Answer

Well that is great news and I know a relief to you! You are welcome but not sure I helped much. Looks like you did the research needed to get this resolved. I thought the system software and the chipset drivers needed installed first and glad you caught that. But really glad you got it taken care of and good luck to you.

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Video Controller device driver missing but I already loaded R128346.exe??

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