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Vertical Line on Monitor
I have a Dell 9300 notebook. I've noticed that there is a visible vertical line on the right hand side of the display. The line appears to be blue in color. The top half of the line is visible at all times whereas the bottom half of the line is only visible with certain display backgrounds. It appears as if I lost a whole row of pixels. I experimented by changing the monitor resolution but the line did no go away. I also plugged in an external 17" CRT monitor into the laptop video output, and the line was not reproduced on the CRT monitor. I assume that this indicates that it is not a video card problem. I’ve ran the PSA diagnostics but came up with nothing. Have I really lost a row of pixels or can the problems be something else? The notebook is about 18 months old so the warranty has expired. Thanks ahead of time for help anyone can give me on this issue.
ejn63
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October 10th, 2006 14:00
jk9300
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October 10th, 2006 15:00
ejn63
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October 10th, 2006 22:00
RoadiJeff
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October 22nd, 2006 01:00
jk9300
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October 22nd, 2006 01:00
jk9300
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October 22nd, 2006 04:00
Message Edited by jk9300 on 10-22-2006 12:12 AM
lynier
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October 23rd, 2006 13:00
don_alejandro
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November 21st, 2006 17:00
This is the purple line of death. Dell has not yet officially admitted to this problem (as far as I know), but it is widespread and affects several laptops (mine is a 9300). The symptoms show up at about 18 months then get progressively worse. For more info see:
http://forums.devshed.com/computer-hardware-103/single-pixel-lines-in-dell-inspiron-screen-382937.html?pp=15
(the thread currently goes on for 5 pages)
One hopes Dell will do the right thing and replace defective displays even when out of warranty (since the problem appears to be the result of defective materials, workmanship or design). A few people have found the right person at Dell or told the right story to get free out of warranty replacement, but so far Dell seems mostly not to care how many customer they will lose by not taking responsibility for selling defective screens (I've been on the phone 4 hours now being routed endlessly to from one department to another or disconnected while waiting on transfer).
jk9300
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November 22nd, 2006 02:00
don_alejandro
17 Posts
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November 22nd, 2006 20:00
I haven't managed to find the right pony on Dell's customer service carousel even though I spent a total of 5 hours time being routed through an endless maze of incorrect transfers and disconnects. Dell is now promising someone will call me after Thanksgiving.
The 13th person I talked to (not kidding – I keep a log) even offered me a $100 bribe coupon to go away (it's called "a concession for a bad cust exp" - ask for it by name at dell customer care). I didn't take the bribe because it will cost $500 (about the cost of a new comparably equipped laptop) to replace the display.
As a renegade physicist and retired microprocessor applications engineer I can say that the widespread onset of consistent symptoms at about 18 months is a classic sign of failure due to defective materials, manufacturing process or design. Dell needs to take responsibility for this issue and, at a minimum, officially admit to having sold a bad batch of displays and offer to replace any that fail in this manner for free. If the problem is not restricted to a bad batch or two but is in fact due to defective design (which can happen) Dell should admit that and recall the affected displays to be replaced with a more reliable display.
I’m sure Dell will lose a lot of business from folks like me if they don’t at responsibly (which, unfortunately, it seems they are currently disinclined to do). I repair computers here in the WV outback and take care of the tech needs for several environmental groups, so my opinion influences purchase decisions for many more people than myself.
Of course, if Dell continues to ignore the issue there are numerous online rating services where folks can leave reviews warning anyone considering purchasing a Dell laptop that they should either purchase the extended warranty and plan on sending their laptop in for a screen replacement every year and a half, or buy something else…
KarlHungus
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December 7th, 2006 17:00
KarlHungus
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December 7th, 2006 18:00
jk9300
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December 7th, 2006 18:00
blue_night
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December 27th, 2006 01:00
Message Edited by blue_night on 12-26-200609:47 PM
i send them an email and they reply this:
"Unfortunately, the service contract you purchased with the system was for one year only and expired 02/28/2006. We cannot replace the LCD for free.
The information on website you reference is erroneous. Dell policy would not allow us to ignore systemic problems. You will note there is no contact information for the website's authors or owners.
If you have any further questions or concerns regarding this matter feel free to contact me. If I do not hear from you, I will be closing this case in 24 hours; however it can easily be reopened if necessary."
Message Edited by blue_night on 01-08-200704:59 PM
I reply to them and told them to check the forums and they respond...
"Computer displays sometimes develop horizontal and vertical lines. It happens on CRTs as well as LCDs. The problem is not inherent in the Inspiron; it occurs across all brands and models. Dell tracks trends and identifies problems that are reported in Dell systems. It is in our best interest to acknowledge when a product line has a high incidence rate for a specific problem. The occurrence of this LCD problem is not statistically more frequent in Dell systems in general, nor in Inspirons specifically.
Again you are relying on spurious information from a website posted by someone unwilling to acknowledge ownership of the website."
so 1. they dont trust this forum [I added this forum so they can check that members are complaining], and 2 looks like more laptops need to break...
Message Edited by blue_night on 01-09-200712:01 PM
Message Edited by blue_night on 01-09-200712:10 PM
MS RN
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November 26th, 2007 07:00