Touchpad not showing up in Device Manager

Hi Gygex,

May I know if there are any Unknown Devices listed in Device Manager under Other Devices? Also, have you tried updating the BIOS?

To update BIOS:

• Please visit: http://dell.to/10GaKAc
• Enter the computer’s service tag and click Submit
• Click Drivers & Downloads tab, and select the operating system installed to view compatible drivers
• Download and run the BIOS file
• Follow the on-screen instructions to update the BIOS

Note: Ensure that the battery charge is minimum 15% and also connect the AC Adapter while updating the BIOS.

Do let me know the results.

Hi Gygex,

Glad to know that the issue is resolved. Feel free to post in the community for any issues. We'd be glad to assist.

New BIOS update that was release today fixed that funnily enough. A15. Thank you very much, glad its not a hardware issue. *puts screwdriver down* :)

hi,

i bought a new dell inspiron 15 3542

it came with ubuntu but i installed windows 8 on the system after removing ubuntu

now i have a problem here that my wifi is not working and neither my touchpad

i tried installing all kinds of drivers and everything but its still not working.

in device manager neither the touchpad is listed nor the wifi card .

also when i run system diagnostics after pressing f12 from boot options my touchpad is working fine and the in cables it shows wlan connected properly.

i have got exactly the same problem like godara7 .

i have updated BIOS too,but no improvement.

did you get any solution? pls help me

I got the some problem. I manage to get wifi updated the drivers but I do nothing with touchpad. The bios in the intenet is A02 and I have A03. Have you any solution?

Sry, with our particular laptop the motherboard, heatsink and touchpad are suseptable to being faulty. Call support and tell them to send someone out to replace the touchpad and reset the connection. They will most likely replace the entire keyboard. And if youre on warranty likr i assume you are, its all free. They are very quick and professional too. 

Im sorry there is no software update or bios update to fix that. Its simply a faulty product.

Hi Gygex,

I called support today but they don't like to replace the touchpad. When I run system diagnostics after pressing F12 from boot options my touchpad is working fine. That is the reason that they don't like to replace it. They ask me put back the Linux. That the solution for them.

I am waiting for an answer.

Thanks

Same is the case with my laptop. DELL should replace the laptop if it cannot replace the touch pad.

DELL refuse to do anything because I change the operation system from Linux to Windows 8.1. They told me that they not support the p/c because it was sold with Linux. They refuse even to give  me an e-mail to complain to mother DELL.

Can anybody help me to find a solution with mother DELL in USA?

Dear user... I too bought the same laptop dell 3542 with Linux pre loaded. But now I boot my system with windows 8 X 64, now my device manager doesn't show my touchpad. What driver should I used to enable my touchpad. Thanks in advance..

please give me the link for download

I used this for driver Version 18.0.7.1, A00:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=H4TWP&fileId=3375805792&osCode=WB64A&productCode=inspiron-15-3542-laptop&languageCode=EN&categoryId=IN

now there is a new one Version 18.1.16,A01.

I solved that issue by installing the notepad driver form dell (it did probably unistall the previous one, it now appear in the mouse setting, and I can even disable it using F3). don't know yet if it solved the jumping issue.

inspiron 3520