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Support Assist not working
I open the app and it shows me this message "pcdrcui.exe - Application Error
The application was unable to start correctly (0x0000005) Click OK to close the application"
yesterday it worked fine but today it doesnt.
srr if i posted this in a wrong forum.
LSUFAN51
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November 2nd, 2017 10:00
:emotion-2:
Type Settings onto the [Cortana] search box, click Apps, Dell Support Assist , and select Advanced Options. You could either select the Repair or Reset option to fix Support Assist.
LSUFAN51
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November 2nd, 2017 11:00
And....
SergioDimni
20 Posts
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November 2nd, 2017 11:00
it didnt fix i tried both repair and reset.nothing happened
LSUFAN51
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November 2nd, 2017 11:00
Please power off the system, wait about 5 minutes, and then power on system. Hopefully Dell Support Assist starts normally...
SergioDimni
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November 2nd, 2017 13:00
tried it.not fixed
revelli
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November 2nd, 2017 15:00
Hi SeraioDimini and LSUFAN51,
Thank you for details about the issue. It appears to do with the corrupt files according to the error code -0x0000005. Dell team is looking into this issue.
Thank you,
Dell- Kumar
SergioDimni
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November 3rd, 2017 09:00
so what do i do now?how can i fix this?
LSUFAN51
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November 10th, 2017 05:00
Hi SergioDimni
You managed to get Support Assist up and running again ?
revelli
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November 15th, 2017 07:00
SergioDimni / LSUFAN51,
Could you please share your Dell system service tag which experienced this issue ?
Thanks,
Dell - Kumar.
SergioDimni
20 Posts
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November 16th, 2017 05:00
yeah the support works perfectly fine now.srr for late reply
SergioDimni
20 Posts
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November 16th, 2017 05:00
dont need to the support works now
revelli
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November 16th, 2017 08:00
SergioDimni , Thank you for confirming and glad it is all working good now. We would like to know what caused the issue. Appreciate if you could share "service tag" of the system for our investigation.
Thanks,
Dell - Kumar.
SergioDimni
20 Posts
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November 18th, 2017 05:00
The service tag is
btw i think i have another issue i open the support assist app i click on "optimize my system" it clicks but it doesnt open
SolidSnake35
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November 18th, 2017 07:00
Have you tried downgrading to Windows 98 to see if that fixes your issue?