Unsolved
This post is more than 5 years old
9 Posts
0
51202
Suddenly shuts down when playing games
Dell Studio 1555
Intel Core 2 dou CPU T9600 @ 2.80 GHZ
2.00 ram
Windows 7 home premium 64 bit
ATI modbility Radeon HD 4570
I've had this computer for about a year-Dell sent it as a replacement after they broke my previous laptop. Recently-about a month-it's been randomly shutting down. I can play XCOM-enemy unknown but not farmville. BioShock Infinite but not Roller-Coaster tycoon 3.
The computer only seems to shut down when playing older or internet games. I do have a external fan and it seems to keep my laptop cool to the touch. I did try to run Dell PC Diagnostics but half way through the tests, there was a crash!
After the crash, my computer restarts just fine and asks if I want safe or regular mode. I've tried running scans on safe mode but have yet to find a virus or any other such cause.
I've reinstalled my video card and other drivers multiple times.
DELL-Manshu S
4 Operator
4 Operator
•
2.2K Posts
0
May 26th, 2013 22:00
Hi KatW88,
Welcome to the Community.
I would suggest you to perform diagnostics outside Operating System environment. To launch diagnostics, press and hold “Fn” key while turning on the system. Hold it down until the diagnostic starts. For more information click the link mentioned below:
http://dell.to/RO1v0p
Please refer to the link mentioned below for information on error codes:
http://dell.to/12IFoz8
If the diagnostics pass with no error code, perform BIOS update using the link mentioned below:
http://dell.to/112RdeP
Let me know if the issue persists after BIOS update.
NOTE: Ensure that the battery is more than 30% charged and the adapter is connected during the BIOS update process.
Thanks & Regards
Manshu S
#iworkfordell
KatW88
9 Posts
0
May 27th, 2013 17:00
Came back completely clean.
DELL-Manshu S
4 Operator
4 Operator
•
2.2K Posts
0
May 27th, 2013 21:00
Hi KatW88,
Did you update the BIOS of the system?
Please use the link mentioned in my previous post and select the operating system installed on the system. Update the BIOS.
NOTE: Ensure that the battery is more than 30% charged and the adapter is connected during the BIOS update process.
Also, you may refer to the link mentioned below:
http://bit.ly/PiHYly
Thanks & Regards
Manshu S
#iworkfordell
KatW88
9 Posts
0
May 29th, 2013 09:00
It says the BIOS are equal.....grrr
dallascowboyswo
2.4K Posts
0
May 29th, 2013 14:00
Try cleaning the vents with an air canister. Follow the directions on the can. See if it has accumulated dust and is overheating.
KatW88
9 Posts
0
May 29th, 2013 17:00
There was no visible dust but I'll let you know if that worked
KatW88
9 Posts
0
May 29th, 2013 18:00
I've run diagnostics-clean-, flashed the bios and cleaned the vents with no luck.
KatW88
9 Posts
0
May 29th, 2013 18:00
didn't work