Problem connecting Microsoft Basic Optical Mouse v2.0 to Vostro 1000

Check your USB BIOS settings and make sure they are set to USB 2.0 high speed.

You can also manually download the drivers for the mouse from Microsoft and see if that doesn't solve your problems. If the mice work on other computers without any hang-ups and other mice work on that computer without issues, I would check the drivers and have them properly updated. Being Microsoft Basic Optical Mice there should be no issues or connectivity problems as Microsoft tries very hard to make sure they work with minimal, but having been installed with a nonstandard language I would ask a Swedish computer expert if there are driver compatibility issues unique with the Swedish based install. Their shouldn't be but in some cases there is a different 'core' for the standard import software. I know this was more true in Win95 than the more recent versions.

Also, if by some chance there is a software error, download the windows vista SP1 network install and install/re-install it on each machine too to solve any unforeseen issues that may arise in the future.

Hi!

Thanks for the reply.

 

I tried with or without new mouse drivers, with or without Vista SP1, toogle any USB releated setting in bios, tried around 5 or 6 diffrent mices, around the same number of computers, reinstalled Vista with a fresh install from disc. The Microsoft mouse works on the other types of computers I tried them with.

 

Been in contact with Dell support and they didn't have any solution. They are as perplexed that I am.

 

Regards

at

Sweden

 

 

The mice work on any other machine other than the Vostro? Just to clarify, as I do mean any other machine. Such as desktops, other laptops and so on.

Yes, I have tried on a couple of Intel based HP laptops and also on 3 desktops...no problem on either of them.

 

Regards

at

Do you have other USB mice you can test on the new units?

What I am beginning to suspect is that the USB ports on the new units are faulty. With everything set to default and all conditions set standard the mice should work without issue. This is especially so because you reinstalled Vista (doubly so if you reset your BIOS to factory). Some USB ports are made of thin sheet metal and are prone to rusting, the copper inserts can be corroded to a mild degree or just worn out. Since the units were used we don't know to what extent 'used' means. I would try an assortment of mice to see which ones work and which ones don't. There is also the possibility that these particular mice aren't compatible with Vista (a rare occurance).

 

These are the vista specific drivers for the unit in English (US) and I didn't find a link for Swedish.

http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Mouse&name=m_bomv20&os=WVista_32&lang=en

Give it a try and see if you have any better results. Also, I assumed that you are using the 32 bit version of Vista and not the 64 bit.

Hi again and thanks for showing interest.

 

I think maybe the language barrier has made some things unclear, especially when I translated to the word re-seller. What I meant was that all laptops and mices were bought new, though not directly from Dell. Instead from a big computer webstore in Sweden.

 

Sorry for the confussion that may have caused you. I have tried with latest mouse drivers from Microsoft, but that didn't help either. A diffrent kind of mice worked without any problem on the Dell Vostro.

 

I have contacted the store and we will proberly exchanged the mice for a diffrent kind.

 

Regards

at

yes, the way its worded means that the unit was purchased used.

And yes, if the units didn't work initially then take them back to the store and allow them to burden the headache you have because of the mice.