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No Battery Detected, Orange Flashing Charger Light ?
Hi I recently got a no battery detected message on my Dell Inspiron 17 5000 (5759) also dell power manager lite started telling me "system will power down when ac adapter is unplugged" the battery charger light started flashing an orange light aswell but when I unplug the AC power the battery seems to work perfectly however the charging light still flashes orange I ran diagnostics from bios and other tools on dells website they all said that there is no problem.
DELL-Rishi
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February 26th, 2017 12:00
Hi DAVE23181,
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Does the adapter charge the battery fine when connected?
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Has the battery been replaced since you got the system or is it still the same battery that was shipped with the machine?
It might be such that the battery might have reached the end of its rechargeable cycles, indicating the end of its durable life. I would suggest you to test with another battery and check.
You could contact our team to get a quote for a battery - http://dell.to/1vnT6CQ
Alternatively, order the battery here - http://bit.ly/2lKjitM
If the adapter port is loose, then replace the dc port - this is part you would need - http://bit.ly/2cLaDWJ
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
dave23181
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February 26th, 2017 14:00
Hi DELL-Rishi the AC adapter is fine it fits perfectly. All the battery diagnostics passed I checked the battery health in the bios it was stated as excellent it is the orgional battery and it has no problem charging. When I was using just the battery without the AC adapter it stated No Battery Detected while using the battery I have attached an Image below.
DELL-Rishi
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February 27th, 2017 11:00
Hi DAVE23181,
Thank you for the update.
Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the battery only and check.
At this point, I would primarily suspect the battery. Test another battery and check. If a good known battery also exhibits the same behavior, then the motherboard might be faulty and needs to be replaced. A replacement battery might work the trick.
Let us know if you have any other queries.
Diponegoro
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February 28th, 2017 10:00
Hi Rishi,
My machine has just displayed the same issue. I have updated the bios but no change.
Inspiron 15 5000, 2 months old, original charger.
DELL-Rishi
2K Posts
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February 28th, 2017 18:00
Hi DIPONEGORO,
Kindly private message me the service tag of the system and your name and email.
Also, review my reply to DAVE23181 and try the suggested steps and based on that we can setup a service call and replace the parts as required.
Let us know if you have any other queries.