New Alienware Freezing Randomly

I just got an Alienware laptop. When opening applications the pc sometimes pauses for 1-2 seconds. (a few times it was longer) Even something as simple as right clicking on the desktop will pause the computer.

I've run a few diagnostics on hardware, especially the GPU, everything checks out fine.

Specs i7-7700HQ, 16 Gig RAM, GTX 1070 8 GB

I've played a few games, and not as often but it does freeze during gameplay when clicking.\

On a side note, the LED keyboard doesn't always function and making changes to the color sometimes causes a restart. Maybe unrelated, this is my first Alienware so I am unfamiliar.

If anyone has any ideas, feel free to help! Thanks