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My laptop wont turn on after sleep/closing the lid
Hello, This problem has never happened before.
Days ago, I closed my lid for just around 10 minutes. when I got back, I opened the lid and this is what appeared on the screen
I have tried with Dell Detect program but it doesn't help, as it said all drivers are working properly. My laptop also just upgraded to the newest version of Windows 10 if that is relevant to this problem.
Thank you so much for any further recommendation.
ieee488
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December 30th, 2017 06:00
run Dell Diagnostics
halinh080199
6 Posts
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December 30th, 2017 09:00
Thank you for the suggestion! I have run it but it said all things are working properly
halinh080199
6 Posts
0
December 30th, 2017 09:00
Thank you for the suggestion. I have done the Diagnostics but they said all things are working properly
ieee488
4 Operator
4 Operator
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11.1K Posts
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December 30th, 2017 09:00
What happens if you revert to OS you had?
ckpolley
2 Posts
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December 30th, 2017 15:00
I have the same issue after the fall creators update for win10 64 bit. If I plug in an external monitor, then unplug it, the screen recovers. This is an inspirion 5559 with intel 520 hd graphics
halinh080199
6 Posts
0
December 30th, 2017 22:00
The same thing happened to me after my laptop was updated to Win10. I will try the external monitor option! Thank you!
Zingam
48 Posts
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January 1st, 2018 01:00
Update you driver! I guess this is a Intel GPU. It is a known issue with Intel drivers. Check Intel's web site. Looks like the same issue.
halinh080199
6 Posts
0
January 1st, 2018 02:00
Thank you for the suggestion. I have tried with Intel Driver support but they all said all drivers are updated and working properly
ckpolley
2 Posts
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January 3rd, 2018 17:00
I updated to the latest from the Dell support site, it did not help. I then tried an older intel driver, but it said it was not approved for use on the inspirion 5559. And plugging in an external monitor only worked one time.