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August 25th, 2013 14:00

My Computer freezes and makes a buzzing noise while playing games

Hi,

i have a XPS L502X and i use my computer mainly for playing games( World of Warcraft and League of Legends). I have an issue about my computers performance: while playing games computer freezes and starts to make a buzzing noise. i can do nothing but to close notebook from its power button.

i am using latest versions of drivers and becouse it is a notebook there cant be a hardware conflict.

What should i do, it started to happen more often.

Thanks

Community Manager

 • 

3.3K Posts

August 25th, 2013 18:00

Hi Mali267,

Please clean the air vents with a can of compressed air and also let me know where exactly the buzzing noise is coming from.

Since the drivers are up to date, I recommend you to run diagnostics on the hardware components of the system. Refer to the following link for assistance:

http://dell.to/OUGnqT

Reply with the status.

5 Posts

August 31st, 2013 22:00

hi again,

I cleaned up my laptop fan, listen the noise but i couldnt hear it, then i noticed buzz noise comes from my headsets. i changed my headset and i hear it again.

While buzzing noise is coming from my headset i plug it off : no noise. I plıg it back in then same noise start to come.

This happens while i am playing games. But it happened 3 times in a row tonight and it was annoying.

Hope you can find the answer, thanks

Community Manager

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3.3K Posts

September 1st, 2013 06:00

Hi Mali267,

I request you to check if there is buzzing sound with another good known head set. Connect an external speaker and check if you are getting this same noise. Reply with the status to assist you further.

5 Posts

September 5th, 2013 07:00

hi again Sujatha K,

yes i try it with one of my friednds sennheiser head set and with a moderate quality speakers. It happened again.

And also i experienced another thing yesterday. While playing my screen freeze again for just 3-4 secs, it blackedout for 1 sec then and i continue playing.

5 Posts

September 6th, 2013 14:00

Hello, 

an answer would be good, buzzing noise from headset middle of the game is really annoying and i dont want to break another keyboard.

Thanks anyways

5 Posts

September 6th, 2013 19:00

http://www.youtube.com/watch?v=24N4ipebCAs

this is what my problem is. exactly same.

Any answers?

Community Manager

 • 

3.3K Posts

September 8th, 2013 06:00

Hi Mali267,

I am sorry for the inconvenience. I request you to clean the fan vents with a can of compressed air and check. Also flash BIOS to the latest version.

Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:

http://dell.to/14Xsnmd

Let me know if this helps.

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