Laptop locks up at the windows error recovery screen

Hi Quiltyone,

Welcome to the Community.

If I understand correctly by startup screen, you mean the screen with the Dell logo. I would suggest you to drain the residual power from the laptop:

• Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
• Then remove the adapter
• Remove the battery
• Press and hold the power button for 10 seconds
• Reconnect the battery and the adapter

You may try to make some changes to the BIOS settings. Please follow the steps below:

• Power on the system and tap 3-4 times to access system BIOS.
• Press F9 to loads Bios default

I recommend you to try loading windows in Safe mode. Here are the steps below:

• We can try to boot the computer in safe mode. To boot the computer in safe mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select Safe Mode with networking to boot the computer into Safe Mode with Networking. See if the system loads in safe mode.

Run online Dell diagnostics please refer to the link: http://dell.to/1m5yidc

Hope this helps. I will be glad to assist further.

Hi Quiltyone,

I would suggest you to try running the hardware diagnostics on the system again. It check for the hardware functionality. Once hardware is confirm we will be able to isolate resolution for you quickly. You may follow the steps below:

• Reboot and press F12 to enter the Boot Menu
• When the boot device list appears, highlight Diagnostics and press Enter
• The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics

Keep me posted with the results. I will be glad to assist further.

I ran the diagnostics again and it still says that all tests pass.  It does not give me any error message.

What is the next step?

Hi Quiltyone,

You may have to restore your Windows 7 computer to factory settings

http://dell.to/1htpAJy 

Note: Restoring your computer to the factory settings will remove all files and programs except those it came with. You will lose all personal files, including photos, emails and programs.Back up important files and data. If you do not back up your files, you will lose them.

How do I restore windows when the computer locks on the error screen?

Thanks

I have an Inspiron 9200 that was having the blue screen error messages and not starting even in safe mode.

i ran the extended test and I have this message "error code 3700:011B expected fan on high rpm of 3700. Detected fan RPM = 0

options  yes, no, retry

i can hear the fan though.

what should I do next?

This doesn't answer my question at all!!  How do I get to the factory restore?  I am locked on the windows error screen .   The computer starts then goes to the error screen as I have mentioned before. 

If you're seeing that error you either have a bad fan or a bad sensor (mainboard).  That problem needs to be fixed before you go any further.