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December 4th, 2017 17:00
Laptop is slowing down ... maybe the battery?
I have an Inspiron 5558 Signature Edition running Windows 10. The laptop has become much slower quickly it seems. I ran a diagnostic test. It told me my "battery is reaching end of usable life." It also gave me an alert that was labeled ePSA 4302.10. It did not explain this alert. Should I expect that replacing the battery -- It's the original part in a 2-year old unit -- will correct my problem and speed up things?
ejn63
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December 4th, 2017 18:00
No, the battery - whether brand new, or even missing - will not affect the speed of the system.
wishdellwouldch
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December 5th, 2017 06:00
Can you suggest a problem based on that alert number included in the original post? Do you have an idea what might be causing the slowdown? The unit consistently pauses -- like it's buffering, waiting to catch up.
ejn63
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December 5th, 2017 07:00
That being a hard drive error, a full run of the Dell diagnostics would be a good idea. Press F12 a few times after power on - boot to the diagnostics and run the extended -- not just quick - test on the hard drive.
ejn63
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December 5th, 2017 08:00
If the system is under warranty, contact Dell with the error and validation codes. They'll replace the drive.
If the system is out of warranty, you'll need a new, 2.5" 7 mm or slimmer notebook drive -- the drive is either failing or has failed -- which is the reason for the system slowdown.
wishdellwouldch
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December 5th, 2017 08:00
Ran diagnostics again and got this message.
Hard Drive 0 - S/N 85 NRTWGLT, Short self test unsuccessful.
Above the message it said:
Service Tag:
Error Code: 2000-0142
Validation: 96246
What's my next step?
wishdellwouldch
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December 7th, 2017 09:00
My hard drive has been replaced. The local shop was unable to recover its contents. If I sent the hard drive to Dell could you guys get some things from it?
ejn63
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December 8th, 2017 05:00
No -- but there are data recovery companies that specialize in the process, and likely can. Gillware is one very reputable source -- though you'll need to weigh the value of the data against the cost of the recovery (it'll start in the $600 range for a straightforward recovery and can easily rapidly escalate to the four figure range depending on the work that's required).