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1151
Fingerprint issue
Hi All,
firstly, thank you for your time and effort
I have Latitude E5550 which come with Ubuntu system.
I changed my OS to Windows 7 Professional - Service Pack 1 - 64Bit. Manually and without a drivers CD, I downloaded all my drivers from Dell Support using my service tag
I used to have the finger print work normally, but recently I formatted my laptop and now I can't use the fingerprint anymore.
when the problem first appeared, I could see fingerprint under Biometric device but it was unavailable. at that time, I installed DDP (Dell Data Protection) and when I "enroll" fingerprint, it shows the device is there but it couldn't detect my finger. Also, when I tried to update the firmware, It said that I need to install Dell ControlPoint Security but I couldn't find it in Dell Support. After that, I uninstalled DDP and firmware and reinstalled them again from Dell website but the problem was that when I tried to run the installation wizard of firmware, it couldn't be completed (rolls back).
Today, I installed the firmware again from Dell website and it's installed but the finger print is not found by Biometric device or DDP console. when I run Control Vault, I receive error message that firmware needs to be updated and when I try to update it, another error message appears (anti hammering is enabled and maybe preventing firmware from updating).
current situation:
1- fingerprint not detected
2- when I install Control Vault drive, I cant use DDP
3- after reinstalling Control Vault, I can use DDP for passwords but not the fingerprint since device is not detected.
your help is highly appreciated since I did everything in my power to try solving my issue
thank you,
saadalghanmi
2 Posts
0
August 29th, 2016 23:00
Still waiting for your support ......