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5 Posts
1
5350
May 31st, 2015 04:00
Descrete graphics not detecting;inspiron 7520
Now system almost getting into 3 yrs..and performance is still awesome so that i do whataver updates dell provided and gpu vendor i done timely..recently i was playing "evil with in " on my notebook.(hd 7730m).after dat i did a normal shutdown n after opening on next day i found game was laggy..then i found that my catalyst manager is missing.game hs been working in intel gpu..actly i had met this priblem before due to crashing of drivers..reinstalling made me to solve the issue..bt this time i got a warning message after instalation of catalyst driver showing warning occured during instalation..and a ? Mark followed by nothing get installed.amd catalyst still missing..i did an expert uninstalation by clearing all registry entries provided from amd support using amd catalyst uninstaller tool..however same happened during reinstalation..i looked in the device manager it showing only 1 adaptor as standard vga adaptor..my restore point was missing so i dint restore..i did dell diagnostic hardware tool;it shows evrything fine.i am started little bit frustrated!! I just installed an intel gpu driver then device manager shows single hd 4000 intel gpu as an adaptor..so i think intel working fine..next step for me is to format windows bt i keep it as my last resort! My drivers and bios are up to date. Can anyone help me !.is that my descrete card got damged? If so i thik diagnostic test fails also pink screen of death might be there..m i ryt??.. Help me guys
vish1
5 Posts
0
June 10th, 2015 23:00
I finally formated... I dint get any answer last 10 dys!! ....BUT Problem again persist...help me....what happend to my gpu!!!
DELL-Rishi
6 Operator
•
2K Posts
0
June 11th, 2015 12:00
Hi vish1,
What is the current OS on the system? Could you explain in brief on how you formatted the system and reinstalled the OS? And could you also send us a screenshot of the device manager with display adapters expanded.
Update the BIOS from support.dell.com - http://dell.to/1Pwntme - enter the service tag and select drivers and downloads and run the BIOS update.
Also, download theAMD video drivers from the support site - http://dell.to/1I4LY2T and try installing them. Ideally the drivers on the Dell support site would be comparatively older than the drivers available on the vendor, hence the older drivers are more stable and rate of failure to install will be very less.
If the video drivers from support site fail to install, capture the error code on a failed installation and send us the logs.
Download the video drivers from vendor site - http://www.amd.com/ - for your specific OS - download the mobility Radeon drivers / Catalyst Software control suite and the latest beta driver available. First try installing the catalyst suite. In case of a failure, then uninstall the program from control panel -> programs and features -> restart the system and then try installing the beta drivers.
Download MyDell - http://dell.to/1geXRp7 - and install. Then run a pccheckup -> custom scan -> stress test on the video card and make a note of any errors you might encounter.
Restart the system and keep tapping on f12 key and select diagnostics. Run the test and make a note of any errors that you might possibly encounter and reply with the error details.
Keep us updated.