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Dell xps 13 Screen freezing and hard drive not installed issue
Hi, My new laptop recently started show problems. When i wanted to shutdown i accidently pressed restart. so while its was restarting i forced shutdown by pressing power button. From then every time i boot dell assist opens up and shows hard drive not installed. but sometimes it boots normally and while doing my work it suddeny freezes.Can anyone tell how to fix this?
ieee488
4 Operator
4 Operator
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11.1K Posts
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December 31st, 2017 07:00
reboot
F12
run Diagnostics on hard drive
I suspect your hard drive is going bad, so back up your data.
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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December 31st, 2017 08:00
In a situation like that, it is hard to tell what might be wrong. I would start with a system file check.
Open an admin command prompt and type sfc /scannow
When it finishes, let us know what it shows.
You might also try turning off Fast Startup while testing. (power options, "choose what power buttons do")
Abhishek Varma
10 Posts
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December 31st, 2017 18:00
i cant even boot now...
Abhishek Varma
10 Posts
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December 31st, 2017 18:00
my laptop was1 week old i got it from us. ot has one year onsite warranty ... does that mean i can use the warranty in india
Abhishek Varma
10 Posts
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December 31st, 2017 18:00
i ran the scan it shows there are no problems