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March 11th, 2013 21:00
Dell XPS M1330 Laptop
I have a Dell XPS M1330 laptop I use extensively. Its been reliable and quick. Im receiving blue screens twice per day and have had drivers reinstalled by a support company to no avail. Ive run basics diagnostics with no issues. How can I troubleshoot this?
DELL-Appu S
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March 11th, 2013 21:00
Hi MatthewAAA,
Since when you are facing this issue?
Did you make any software or hardware changes to the computer?
May I know how the diagnostics was performed?
May I know the operating system installed on your computer?
Please reply with the exact error code that show up when you get the blue screen. Please refer to the screenshot.
I would suggest you to disconnect all external peripherals and check if the issue persists.
Please reply if you have any questions.
MatthewAAA
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March 11th, 2013 22:00
Hi Thanks for the prompt note.
The problem started about a month ago and I had not made and system changes (albeit some software like virus software does automatically do updates). Ill have to go back to see what diags I ran, but I i recall correclty memory and disk diags. Th OS was loaded by Dell and is the original, Win XP SP2/ Dell version.
Here is a screen shot of one blue screen (ive had a few)
(from some reason I cant paste a picture to this forum so ill type it in manually)
STOP: 0x000000024 (0x001904AA 0x8CF81794 0x8CF81490 0x8B0D5FED)
ntfs.sys - Address 8BODFED base at 8B00D000 DateStamp 49e0192a
There are no external peripherals apart from a 3G card that has been used for years . . .
Let me know if this helps . . .
Matthew.
DELL-Appu S
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March 11th, 2013 23:00
Hi Matthew,
Thank you for the response. I would recommend you to run the on-board diagnostics on the computer to check the hardware functionality:
To run the ‘Dell Diagnostics’
In case, you've already performed diagnostics using the above steps and it passed without showing any error code, I would suggest you to check in Safe Mode:
I would like to check the issue further by checking the mini dump files. Please follow the steps listed below to search for the 'minidump folder'. We will decode this folder to understand the root cause of the issue that you have been facing:
Click ' My Computer'
- Navigate to C:\Windows\Minidump and tap
- Copy all the 'Minidump' folders and paste them to your desktop screen
- Please attach these folders in your next reply
- Let me check the 'Minidump' folder with a debugging tool to see if we get decisive results
Note: The minidump folders will be .exe folders. You will not be able to attch .exe files on this forum. Right click on each .exe folder and select 'Send to' and then select 'Compressed (Zipped) folder'. A zip file will be created which you can attach here. Below is the screen shot how to attach files:
Once you click on the icon, a window will open. Click on 'Browse' to browse the minidump folder. Once the file is uploaded, click on 'Insert':
Please reply if you have any questions.
MatthewAAA
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March 21st, 2013 18:00
Hi Appu,
Ive looked for the file and only found this file in the directory. Let me know if this identifies the issue.
I look forward to your views.
Matthew.
DELL-Appu S
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March 24th, 2013 03:00
Hi Matthew,
Unfortunately, I was not able to see any file or attachment with your response. I would suggest you to navigate to C:\Windows\Minidump and reply with the files. You may follow the steps mentioned in my previous post.
Please reply if you have any questions,
MatthewAAA
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March 26th, 2013 20:00
Hi Appu,
Ill attach it again (as a zip file).
Let me know the results from the dump file
http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/4382.Mini032213_2D00_01.zip
Matthew
DELL-Appu S
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March 27th, 2013 01:00
Hi Matthew,
Thank you for the response. I have reviewed the mini dump files. It seems that some software/hardware drivers are causing the issue. Based on the analysis, it shows error: Bug Check 0xC5: DRIVER_CORRUPTED_EXPOOL. You may refer to the link http://bit.ly/16XiyEo
If you have recently installed any software/hardware on your computer, I would suggest you to update the driver or uninstall and re-install the software. Else, you may try to perform System Restore. You may refer to the link http://bit.ly/rHCLt
Hope this helps.
MatthewAAA
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March 27th, 2013 15:00
Hi Appu,
There has been no new software installed and the Dell drivers have all been updated from the Dell site. The problem still exists. What else should I do?
MatthewAAA
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March 27th, 2013 17:00
Ok - ill run this again for 1-2days to get a good test (as ling as it does not blue screen) and see what it says or comes back with. If it blue screens with this will it generate a dump file I can send?
ejn63
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March 27th, 2013 17:00
The Dell diagnostics run outside of Windows. If you see an error beginning with 2000 (such as 2000-0142, etc.), replace the hard drive.
ejn63
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March 27th, 2013 17:00
Have you run an extended diagnostic on the hard drive (F12 at powerup - NOT just the quick test)? The most common cause of this error is a drive that has developed bad sectors and is failing.
MatthewAAA
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March 27th, 2013 19:00
OK- thanks - will run and advise.
MatthewAAA
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March 28th, 2013 23:00
I have run extended disk test and found what appears to be 3 bad sectors. I attach the screen shots of the Dell Disk Diagnostic. Is there a way to flag these sectors as bad and see if that works before replacing the hard drive?
MatthewAAA
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March 28th, 2013 23:00
http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/4162.2013_2D00_03_2D00_29-16.04.34.jpg.zip
Just in case i did not attach the file ill add it again compressed
ejn63
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March 29th, 2013 05:00
Running a chkdsk /f may move the data and lock the sectors - that may allow you to access the data on the drive, but it's not a permanent fix. Do this only if you need the data in the near term.
Any bad sectors on any drive made in the last 15+ years mean the drive is on its way to paperweight status - replace the drive as soon as possible. You're on borrowed time.