Computer freezes

Hi sybil63,

System freezes may be an issue with the hardware. To check the hardware is working as designed please release flea power and run the PSA hardware diagnostics in the system. Follow the steps below.

Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess flea power and run the test. Please run the PSA hardware diagnostics to check if the hardware is working as designed. Follow the steps below.

Turn the computer off >restart the computer

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics.

If the test fails, please make a note of any error codes listed. You can also refer to the link below.

http://dell.to/OUGnqT

Please do reply for further assistance.

Hi sybil63,

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