Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

Closed

rwa_dell

1 Message

12162

May 16th, 2007 19:00

Bluetooth headsets for builtin Dell Bluetooth

I discovered too late that the builtin Wireless 350 bluetooth adapter in my Dell D620 is not compatible with the Motorola H300 headset. I'm running XP Pro with the latest Toshiba bluetooth stack and patch. Can anyone recommend a small on-the-ear bluetooth headset (not a big stereo headset) that they KNOW will work with the Dell 350 adapter, based on first-hand experience? I'd rather not buy half a dozen headsets in order to find one that works. Failing that, is there another BT stack that will let the Dell work with with the H300? (The Microstof BT stack doesn't support headsets at all.) My ultimate goal is to use this for Skype, in case that matters. I really like the H300 because it uses a common AAA battery so there's no charger to fiddle with, but it's so frustrating that the H300 is incompatible with Dell (the H300 pairs fine with my cellphone). Thanks for any help.

SiO2Man

1 Message

May 20th, 2007 00:00

I have the new Motorola S9 Bluetooth headphones and had a similar problem with not being able to connect them to my Latitude D620.  I had an older version of the Toshiba Bluetooth stack from a Toshiba bluetooth mouse, but had to revert back to the Windows XP Bluetooth stack to get my Treo 700WX to syncronize.  Anyway, today I downloaded the Toshiba Bluetooth Stack for Dell Bluetooth 350 version 4.00.22(D) from the Dell support drivers/downloads website (dell350bluetooth.EXE).  I uninstalled all previous bluetooth stack programs and then ran the .exe.  I then did a fresh pairing between the S9 and the computer and it worked great.  Make sure you enable the AV control in the BT settings. 
 
I can't us by BT mouse or connect by Treo however at the same time the S9 is playing music; it wrecks the sound.

Covandell

3 Posts

May 28th, 2007 00:00

This is what Motorola advises...... 

Discussion Thread

 Response (David Alvarado) 05/26/2007 04:46 PM Dear Motorola Customer.

Thank you for contacting Motorola support, we appreciate your request and also we apologize for any inconvenience you may experience with your product.

Regarding your inquiry, for the problem described, could be a compatibility problem, the information that we can provide you are instructions on how to set up your headset. Please be sure that the software on your computer use the same Bluetooth version which is 1.2.

1- Starting with the headset powered off, hold down the Call button for 6 to 10 seconds until the light stays lit. (Initially, the light will flash a few times before staying lit.)

2- With the light steadily lit,

3- Perform a search for device on the computer ( check your Bluetooth software instructions )

4- When the headset its detected, initiate the pairing process ( i.e. if you have an icon for the Bluetooth headset do a right click on the icon and select the option "pair device"). The Bluetooth passkey its four zeros ( 0000 ).

5- When the headset light flashes several times rapidly, it is paired.

6- Do a double click on the headset icon. It will start to connect. You will hear a tone on the headset indicating a attempt to connect to the computer, press the multifunction button for a second so the headset will connect.

7- You will need to go into your control panel and change the audio properties. On Windows XP: open the audio and sound devices (on control panel)> click on the Audio tab > change the predetermined device for sound playback and record to Bluetooth audio.

We really appreciate your interest in our brand and our products.
If you have further questions or need additional assistance, please contact our Mobile Devices Support Center at 1-800-331-6456.
Our business hours are Monday through Friday from 7 AM to 10 PM CST and Saturday and Sunday from 9 AM to 6 PM CST.

Thank you for allowing us to be of your assistance.

Motorola Customer Support 05/26/2007 11:13 AM I am unable to successfully pair my H300 with a Dell Lattitude 620 Notebook

the device is discovered and Voice servcie is activated, I hear the tone in my headset and then connection drops

Dell support requested me to consult Motorola

Covandell

3 Posts

May 28th, 2007 00:00

I faced the same problem. Dell support asked me to contact Motorola for the problem. I am in dialog with them

Kevykev_3

1 Message

December 12th, 2007 06:00

I have the Motorola S9 working with the Dell Wireless 350 Bluetooth Stack.   After reading many posts I decided to try using a the lastest Toshiba Stack 5.10.12 in place of the Microsoft one which I was using by default.  Once you install it you will find that all the previous problems of choppy sound will go away.
 
Before when I was using the Microsoft Stack I could not listen to any mp3 without the song being chopped to bits.  Now I am able to play any sounds without issue, even 320kbps. 
 
I'm running Vista 64 bit. 

Covandell

3 Posts

December 12th, 2007 16:00

I finally got my H300 to work with Dell 620 , though this is not the offical recommendation. The way it works is that you need to install Widcomm drivers which recognizes H300. The widcomm drivers are available for free download. Della dvises you that theyc annot support it but it worked for me.

foreverOdd

1 Message

March 5th, 2008 21:00

I have a Dell Precision M65 laptop with the Wireless 350 Bluetooth module and am looking at getting a headset so that I can listen to movies/music at a distance from my laptop (while laying on my bed without disturbing those around me).  I was looking at getting one of the Motorolla headsets that supports A2DP, however, my understanding was that the 350 card doesn't support it and that dell was coming out with a new driver that was (what I was informed at time of purchase), however, have not seen this yet.

 

Where did you find the Widcomm drivers?  I did a search but couldn't find them for vista or specifically for any headset.  Do you have a direct link?

 

Any help/advice on this bluetooth card and quality headsets that work with it would be greatly appreciated.

View More

View All

No Events found!

Top