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February 3rd, 2010 13:00

Black Bars on Side of Screen while playing games

I just recently got a new Dell Studio XPS laptop. It has a 15.6" Widescreen HD Monitor.  The resolution is 1920x1080.  Also, my graphics card is an ATI Radeon HD 3670. The problem I'm having is that when I load games from Wild Tangent, they don't fill the screen. There are black bars on each side. I've tried changing the resolution, but it has no affect on the games.  I'm afraid of burning the screen with those bars. I'm used to playing games on Wild Tangent with my desktop computer, which has a 24" widescreen, and there has never been an issue with the games not filling the screen.  Can somebody give me some advice, I really like my new laptop, but would like it more it I wasn't so concerned about burning the screen. :emotion-43:

1.8K Posts

February 4th, 2010 07:00

Hi,

Have you checked their website to find out what the aspect ratio is?  It may be that the laptop screen has a different aspect ratio than what the game can handle.  Or maybe you need to change a setting in your game options.

1 Message

January 3rd, 2011 19:00

Hi,

Have you checked their website to find out what the aspect ratio is?  It may be that the laptop screen has a different aspect ratio than what the game can handle.  Or maybe you need to change a setting in your game options.

I have the same exact issue. I have had this happen to two games for me on my laptop. Call of Duty: Black Ops and Ultima Online. Black Ops was an easy fix as I just changed the game's resolution. Ultima Online on the other hand is a bit older and doesn't have quite as high resolution (my screen is 1080p). If this is an issue dealing with ratios, is there any way that it can be fixed? My uncle plays and has a larger screen than I do with 1080p and can play it without the black bars, both running on windows 7 64 bit...any suggestions?

 

Thanks!

3 Posts

June 11th, 2011 00:00

Same problem here although my video card is NVIDIA GeForce GT 525M 1GB graphics with Optimus.  I have updated the video card driver from Dell's support and still can't figure why this new XPS does that.

The games I was testing are like puzzle games, Dream Chronicles, for example, not even a hard core game.  I tried the same games on a ThinkPad with similar spec and it scales up automatically like expected so there must be something missing there....  Since it's XPS, there should not have such problem!

Hope a fix from Dell is on the way.....

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87.5K Posts

June 11th, 2011 04:00

What model ThinkPad?

3 Posts

June 11th, 2011 18:00

I believe it was a W510 that I was testing on.

2 Posts

October 28th, 2011 12:00

Hi. just right click on the desktop and go to your graphics card control panel and change the aspect ratio in the "desktop size and position" tab. click on ATI Rdeon scaling. thats it!!   :)

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