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12266
August 12th, 2012 03:00
AMD graphic card not responding and system displays blue screen and restarts automatically
I just got my new Inspiron 7520 laptop (15R), and in just two weeks time my hard disc got crashed. I got it serviced at chetpet walk in service center. They replaced my Western Digitel HDD (1TB) to Toshiba HDD (1TB), dont know weather this is a right way of replacing??. I also complained that i get a error notification while am operating my laptop and the error is displayed as "Your AMD graphic card did not respond and recovered" following this my laptop displays a blue screen and restarts automatically. When they replaced my laptop after service they said they rectified that error and said that improper shutdown causd your HDD fail.
But after the third day of service am again getting that error notification same blue screen and followed by a restart. Can anyone help me out?? My mind makes me think that I really wasted 64k rupees on this product of dell. Hope my replaced HDD too will fail soon. Thanks to dell for this wonderful product. I dont know weather dell team will solve my problem
James2k
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2 Intern
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278 Posts
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August 12th, 2012 04:00
You need to see the exact error message on the Blue Screen. In most cases STOP errors usually tell you type of error as well as certain driver or system file that caused it.
Disable Automatic Restart on System Failure:
Start > Right click Computer > Properties > Advanced System Settings > Selected the Advanced Tab > Click on the Settings button on the Startup and recovery category > Uncheck Automatically Restart
Click OK. Next time you get a STOP error (blue screen) it won't restart and you'll be able to read what it says, they usually give some indication of what piece of hardware is at fault. In most cases you'll see something like this:
STOP: 0x00000019 (0x00000000, 0xC00E0FF0, 0xFFFFEFD4, 0xC0000000) BAD_POOL_HEADER
This is just an example, it won't be what you will actually see.
Also sometimes STOP errors produce memory dumps which can be debugged which is another way of finding what happened. They will be stored at C:/Windows/MiniDumps. If you have any these can be used to find out what happened.
Doing this will allow you to at least pin point the issue to a specific hardware component which is step 1.
James2k
2 Intern
2 Intern
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278 Posts
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August 13th, 2012 08:00
You need to use Windows Debugging Tools to open them. Here's a guide on how to do if you want to:
thebackroomtech.com/.../howto-use-the-windows-debugging-tools-to-analyze-a-crash-dump-bsod
http://msdn.microsoft.com/en-us/library/windows/desktop/ee416349(v=vs.85).aspx#Analysis_of_a_minidump
However, if you want you can send it to me and I'll debug it for you.
pat18
5 Posts
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August 13th, 2012 08:00
thank you so much for responding, will try that out
pat18
5 Posts
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August 13th, 2012 08:00
how to open the dump file?? I have a dump file bro...
pat18
5 Posts
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August 14th, 2012 07:00
Hi! I have attached the dump file. Please try to help me out. Thank You
1 Attachment
081012-33181-01.zip
James2k
2 Intern
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278 Posts
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August 14th, 2012 07:00
Thanks for attaching the mindump.
I can confirm that the blue screen error is related to your video card. The main parts of the minidump worth noting are:
I am not sure why you had your hard drive replaced if this was the error that has been causing the STOP errors. At this point there are several troubleshooting steps you can try:
Does this problem happen at random or do you perform a certain task or certain steps that cause the blue screen?
James2k
2 Intern
2 Intern
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278 Posts
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August 16th, 2012 07:00
No problem. Its good practice to keep drivers up to date, particularly main hardware like the video card.
Let me know if you have any other issues.
pat18
5 Posts
1
August 16th, 2012 07:00
Thank you so much for spending your valuable time for me. I was sending error report to Microsoft when that problem occurred and after that i got a driver update. After then I dint notice any problem for the past two days. Hope it has resolved my problem. Thank you for helping me out.