Dell Inspiron 5480 hinge and screen issues.

Alex081,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

Also, provide pictures of the hinge and screen in your private message.

hi,

Could you please upload a picture of your hinge issue?

Here's a video of the hinge issue and a photo of the screen. https://photos.app.goo.gl/tbELXf4adhPUdzq98

Alex081,

Please run the LCD Diagnostics and post pictures of the colors from LCD diagnostics. Click here 

for information running the diags.

Also, provide the information below.

Click my name and private message me the pc service tag number your registered name, email address, mailing address with state, zip code and phone number.

Here are the photos. https://photos.app.goo.gl/uRmWtDqEizA7KrSr9

I don't think there is anything wrong with the LCD more than there is with the coating. It has physical lines on it that I can't remove. It lines up perfectly with where the keyboard raises. I think the screen is bending and the keyboard is making marks on it.

I recently got the laptop repaired and now the same screen issue is returning. Not Happy! 

"It's still under warranty and was purchased directly from Dell."

That's so good, just contact DELL to get support.

Dell fixed it but the issue has returned.

Alex081,

Did the issue happen while the tech was there or after they had left? Can you send me a picture of the hinge issue?

If your computer is still under warranty, you can directly find DELL staff to repair for you.