I got my recovery drive from a google chrome book. It was the only other pc I had available and I was told any recovery drive would work. As far as what I used to write the recovery drive I’m not sure. I just went on the chrome book and looked up “Create a Recovery Drive” and ran that onto my centon flash drive.
Thank you for the suggestion but I have already tried this. I formatted a usb drive to be a recovery drive. When I put it in the laptop that is having the problems and tried rebooting it off the drive it told me that I couldn’t recover this device from the drive. Any other ways to fix it?
Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.
Try creating a recovery USB media again & you can use the Microsoft media creation tool this time from this link http://bit.ly/1OiTvDh
Check if the recovery drive is getting detected when you try to boot.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
ejn63
10 Elder
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30.7K Posts
0
October 11th, 2018 03:00
You'll need a recovery flash drive - if you haven't prepared one, you need to do so now.
https://www.dell.com/support/article/us/en/19/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en
ejn63
10 Elder
•
30.7K Posts
0
October 11th, 2018 04:00
Where did you obtain your recovery image, and what did you use to write the drive? Be specific - not general.
SpecRNG
5 Posts
0
October 11th, 2018 04:00
I got my recovery drive from a google chrome book. It was the only other pc I had available and I was told any recovery drive would work. As far as what I used to write the recovery drive I’m not sure. I just went on the chrome book and looked up “Create a Recovery Drive” and ran that onto my centon flash drive.
SpecRNG
5 Posts
0
October 11th, 2018 04:00
Thank you for the suggestion but I have already tried this. I formatted a usb drive to be a recovery drive. When I put it in the laptop that is having the problems and tried rebooting it off the drive it told me that I couldn’t recover this device from the drive. Any other ways to fix it?
Dell-SreejithR
4 Operator
•
3.4K Posts
0
October 11th, 2018 05:00
Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.
Try creating a recovery USB media again & you can use the Microsoft media creation tool this time from this link http://bit.ly/1OiTvDh
Check if the recovery drive is getting detected when you try to boot.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW
SpecRNG
5 Posts
0
October 12th, 2018 02:00
My drive is detected but when I try to boot from the drive this is the message it gives me. I’ve tried it several times.