10 Elder

 • 

30.7K Posts

October 11th, 2018 03:00

10 Elder

 • 

30.7K Posts

October 11th, 2018 04:00

Where did you obtain your recovery image, and what did you use to write the drive?  Be specific - not general.

 

5 Posts

October 11th, 2018 04:00

I got my recovery drive from a google chrome book. It was the only other pc I had available and I was told any recovery drive would work. As far as what I used to write the recovery drive I’m not sure. I just went on the chrome book and looked up “Create a Recovery Drive” and ran that onto my centon flash drive. 

5 Posts

October 11th, 2018 04:00

Thank you for the suggestion but I have already tried this. I formatted a usb drive to be a recovery drive. When I put it in the laptop that is having the problems and tried rebooting it off the drive it told me that I couldn’t recover this device from the drive. Any other ways to fix it? 

4 Operator

 • 

3.4K Posts

October 11th, 2018 05:00

Thank you for your message. I apologize for the inconvenience caused.  I will be glad to assist you with this.

 

Try creating a recovery USB media again & you can use the Microsoft media creation tool this time from this link http://bit.ly/1OiTvDh

 

Check if the recovery drive is getting detected when you try to boot.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

Click here to find the service tag -  https://dell.to/2xXUCUW

5 Posts

October 12th, 2018 02:00

5A2E9C0D-7E26-4EEE-A5E8-8C1B4BB277B8.jpeg

 My drive is detected but when I try to boot from the drive this is the message it gives me. I’ve tried it several times. 

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