2 Posts
0
93739
Camera is flickering when I am using Zoom
Hi, I have just bought a G7 and the camera is flickering when I am using Zoom. How do I fix this please
Many thanks
2 Posts
0
93739
Hi, I have just bought a G7 and the camera is flickering when I am using Zoom. How do I fix this please
Many thanks
Top
crimsom
7 Technologist
7 Technologist
•
6.1K Posts
0
March 16th, 2021 07:00
Example: Screen flickering while connected to Zoom - XPS 13 9300
Microsoft have acknowledged this problem with their high resolution Zoom and slow internet speeds due to many users online at the same time. They are going to provide a lower resolution Zoom option. It may help to reduce Zoom resolution settings within your system.
If still under the purchased warranty, click the "Get Help Now" icon on the right to start a live chat session.
(edited)
NikNakk
1 Message
0
February 2nd, 2022 06:00
This was the solution for me.
On Windows 10:
DELL-Jesse L
Moderator
Moderator
•
17.1K Posts
0
March 16th, 2021 04:00
(edited)
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
•
3.1K Posts
0
March 17th, 2021 07:00
You could try adjusting the camera resolution and brightness settings. What I would personally do is set zoom to use the integrated Graphics so it doesn't have to use all the Fancy Direct3D settings and Noise reduction settings.
DELL-Jesse L
Moderator
Moderator
•
17.1K Posts
0
March 18th, 2021 04:00
Wellness Guru,
Can you please check if the camera works fine in other apps and let us know?
DELL-Jesse L
Moderator
Moderator
•
17.1K Posts
0
March 19th, 2021 10:00
Wellness Guru,
Following up with you. Can you please check if the camera works fine in other apps and let us know?
Omar-K
2 Posts
0
May 26th, 2021 16:00
Dell XPS 13 video flickering intermittently on both Zoom and Teams Video calls. Tested with two different monitors 24" Dell and 27" LG with dock and also without dock direct HDMI connection using external USB webcam and tested on LG monitor built in webcam. updated drivers using Dell command update still an issue. May have to reimage or issue with Dell XPS laptop we don't use the built in laptop webcam of bad design placed at the bottom of screen good for showing ceiling.
Thanks,
Omar-K
2 Posts
2
May 28th, 2021 10:00
None of the solutions provided helped. Resolved the issue by changing the webcam flicker reduction refresh rate from 60 to 50 Hz or leave it at auto if that is available, changing the refresh rate will fix the video flicker issue.
Thanks,
Omar-K
captain_harlock
13 Posts
0
December 12th, 2021 15:00
This is correct as to why it is flickering but it is useless without knowing where the webcam frequency setting is. I can't find a current dell webcam utility.