Camera is blurry

Same issue with all our 5290 2-in-1's new drivers does nothing, webcam will not focus 

Hi Patrick! Do you still have an active warranty on your system?

This issue just happened to me. I have a Dell Latitude 5290 2-in-1. My webcam was working fine, and then suddenly it went blurry. It is blurry no matter which apps i'm using. I've tried updating all my drivers, including the camera drivers. I've restarted my computer multiple times. I've also cleaned the front of the lens. Nothing works :(. This is really impacting my ability to work so I would appreciate some help, thank you!                         

Was there a solution to the problem?

I have the exact same problem with the 5290 2 in 1.  Anyone know of a solution?  Seems to be tied to a bios or Windows 10 update.  Driver is updated.  Help!

This may not apply but, my camera was "blocked" during my last web conference.  I took off the little square clear cover and there is a really small piece of broken plastic there.  I have no idea what is for or where it came from.  I removed it and it is now working fine.

we have more than 100 5290 2in1 and more and more user complain about this issue.

If there really is some software-fix, I'd really like to know about this!

Due to Corona, users are working from home and need their cams. At the same time, this makes it really hard to send technicians to everyone's home to replace damaged hardware!

Have you tried squeezing the glass and display as per the link below? Just worked for one of my 7200 users.

https://www.dell.com/community/Latitude/Latitude-7200-2-in-1-camera-does-not-auto-focus-user-facing/td-p/7519302

I am having the same issue but I have a Dell Inspiron 13 7000 series.  I have done all the driver updates and window updates.  I also tried squeezing the camera.  Please help.  I cannot send my computer off for a 1 week repair timeline...

@CourtneyLaas 

Then you have no choice. Buy a Logitech webcam.

Hi,

We are waiting for your response to assist you further.

Feel free to reach out to us. ^KR 

Hello, I had to create an account just so I could chime in here:

One of my users has a 5290 2-in-1 and I had said user try squeezing the bezeling around the camera, as The_Don suggests, and this instantly fixed their blurry camera, it now focuses properly.  I recommend that anyone with a Dell 2-in-1 with this issue attempt this solution.

And kudos to @The__Don for the suggestion!

Hi,

I have the same problem with the camera in a DELL 7391 2n1, its kind of blurry in the bottom part of it:

And also sometimes when I close the laptop and then open again it turn on in bad state and says "the operating system did not shutdown cleanly reconstructing cache metadata" and all my work is not saved properly and have loose information:

Regards,

Edwin

I´ve the same laptop and same problem. I don´t know what to do

I had the same issue and it turned out to be something between the camera and the glass.  It was under warranty and Dell corrected it....sort of.   It took about 4 weeks to fix and then after about 3 weeks of use, it seems to be happening again.   IF you use a flashlight and look at the camera, I could see something in front of the lens.  

If it's under warranty, I would contact dell.   Mine is still under warranty, so I'm contacting them again.