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113351
June 12th, 2014 22:00
how to remove video dxgkrnl fatal_error
Hello,
I purchased Dell Inspiron 15 just before 2 months and seriously i am not satisfied with the dell services in between these two months i have formatted my laptop for two times because of s/w compatibility problem and now again i am receiving video dxgkrnl fatal_error when i switch on my laptop please help to solve this problem and suggest me how can i protect my laptop from these kind of errors
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Dell-Raghav GH
120 Posts
0
June 13th, 2014 09:00
Hi,
Sorry you had to go through this trouble.
Please let us know the complete model and operating system which you are using on the computer we will be more than happy to help you.
Thanks,
Raghav
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
Jason Bell
7 Posts
0
July 13th, 2014 07:00
I have this same problem, ti's been happening ever since I got the new laptop in March 2014. When it happens it's on boot-up..
Dell Inspiron 17 7737
Windows 8.1
Bishal Pudasain
1 Message
0
July 23rd, 2014 05:00
im also moving through same situation... since i purchased my new dell 15R 5537 laptop with Windows 8.1 64-bit,,,,,,, :emotion-6:... please DELL and MS Windows.. bring up some solution for this
Jason Bell
7 Posts
0
July 23rd, 2014 09:00
The Dell tech person I chatted with told me I have to revert back to the factory install, which will remove all programs, settings and files. I have not done that yet.
Before talking to tech support, I had already updated the Intel HD drivers and NVIDIA video drivers.
She installed DELL CLICK 2 FIX DOWNLOAD MANAGER, I don't know if that's available on their web site or not, and ran tests.
During this Google Earth now has a problem starting in regular mode and I have to start it selecting a different video driver from it's properties drop-down box.
Clearly, DELL has no fix to this mess
pratyusha chait
1 Message
0
August 21st, 2014 21:00
Hi,
I have been facing the same error. My laptop is of 64bit and windows 8.1 version with RAM 4GB Dell . Please give solution to this error .I would be happy if i get a quick reply .
Jason Bell
7 Posts
0
August 22nd, 2014 06:00
somehow I got the power driver and the video driver problem to go away. I ran scans, removed as many programs as I could, updated the INTEL video driver and the NVIDIA driver...something caused the problem to go away...UNTIL I got an update from DELL last week and it all started over again. After several days of crashing and auto-rebooting every few hours every day, it stopped again. I don't know why.
Jason Bell
7 Posts
0
August 26th, 2014 08:00
...since my last post, I received an update and ALL of the problems are back
Ibrahimo
1 Message
0
August 26th, 2014 08:00
Hi Raghav,
I have Dell laptop 15R 5537 with Windows 8.1 and got the error"VIDEO_DXGKRNL_FATAL_ERROR " .. can you please advise how to resolve it ..
Thanks
Ibrahimo