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13872

August 31st, 2009 07:00

HELP, The RPC server is unavailable

I have Dell Inspiron 6400 laptop, windows xp. I tried to run music using mediadirect bottom, it stopped. I restarted and I was faced with “NTLDR” is missing. I solved that problem, now my windows is running but there is no sound and modem. Dell forum suggested installing chipset drivers, while I am doing I receive “The InstallShield Engine (iKernel.exe) couldn’t be installed”, and when I try to run “iKernel.exe”, the message “The RPC server is unavailable”. I cannt connect internet as well to have online virus screening. Any suggestion???

 

6 Operator

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13.6K Posts

August 31st, 2009 07:00

 

I seriously suggest that you use PC Restore (page I04 of the 6400 Owner's Manual).

When your computer was shipped from the factory there was a hidden partition on the hard drive with an image of the hard drive at that time. The purpose of the image is to allow you to return the computer to the state it was in when it left the factory if you ever should have unresolvable problems. I would use that image now, but if you have ever reformatted the entire hard drive the image is gone and there is no way to get it back. PC Restore is an image of your original operating system, drivers, applications and configuration settings.

To use PC Restore you first save all of your data files to removable media or to an external hard drive, then restart and tap Ctrl + F11 and it should take you to the "PC Restore" menu. Anything that doesn't work afterward either wasn't working when the computer was shipped or is the result of hardware malfunction.

 

If you cannot use PC Restore then try posting your question on the Software & Operating System Board for a better chance at getting an answer specific to your Windows problems.


2 Posts

September 1st, 2009 02:00

Thank you so much, it worked. but i wish there was another way, because i have to install all my softwares again.

Thanks again :)

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