Dell Compatibility with Dragon Naturally Speaking

I was informed by a Dell Technical Support Technician that Dell laptops are not compatible with Dragon Naturally Speaking software.  I have been unable to find any documentation on this matter.  I have also contact Nuance and they were unaware of this as well.  I do use this speech-to-text program and can certainly attest to having numerous issues with my Dell laptop.  Has anybody else experienced shut downs with Dragon?  Is there any written documentation on this?  (I am an assistive technologist and have been warning all my clients about this issue, advising those using Dragon to avoid Dell due to what I've heard from Dell, but would like to have more information on the matter in order to educate my clients on the specifics of the situation.) Thanks for any and all help.

"Dell laptops are not compatible with Dragon Naturally Speaking software."

I think the operative phrase is "Dell does not sell or support  Dragon Naturally Speaking software."

I can think of no reason why "Dell laptops are not compatible" since they use the same Intel and AMD parts

that other vendors use."

They do say this about some hardware.

"legacy" devices are fully compatible with Dragon NaturallySpeaking and have been successfully tested in the past but are no longer commercially available.

The install process checks that your system meets the minimum requirements; if they are not met, Dragon NaturallySpeaking will not be installed.

• CPU: minimum 1 GHz Intel® Pentium® or equivalent AMD processor or 1.66 GHz Intel® Atom® processor. We recommend 1.8 GHz Intel Dual Core or equivalent AMD processor. (IMPORTANT: SSE2 instruction set required.)SSE2, Streaming SIMD Extensions 2, is one of the Intel SIMD (Single Instruction, Multiple Data) processor supplementary instruction sets first introduced by Intel with the initial version of the Pentium 4 in 2001.
• Processor Cache: minimum 512 KB We reccommend 2MB
• Free hard disk space: 2.5 GB (2.8 GB for localized non-English versions)
• Supported Operating Systems:
  • Microsoft Windows 7, 32-bit and 64-bit
  • Microsoft Windows Vista SP1 and SP2, 32-bit and 64-bit
  • Microsoft Windows XP SP2 and SP3, 32-bit only
  • Windows Server 2003 and 2008, SP1, SP2 and R2, 32-bit and 64-bit
• RAM: minimum 1 GB for Windows XP and Windows Vista, and 2 GB for Windows 7 and Windows Server 2003/2008. We recommend 2 GB RAM for Windows XP and Windows Vista, and 4 GB for Windows 7 and Windows Server 2003/2008 64-bit
• Microsoft® Internet Explorer® 6 or higher (free download available at www.microsoft.com)
• Creative® Labs Sound Blaster® 16 or equivalent sound card supporting 16-bit recording
• DVD-ROM drive required for installation
• Nuance-approved noise-canceling headset microphone (included in purchase).
• See details at support.nuance.com/compatibility/(includes Bluetooth microphones, recorders, and Tablet PCs).
• Note: An internet connection is required for product activation (a quick anonymous process).
• * This edition of Dragon does not support dictation directly into Electronic Medical Record (EMR) Systems. For EMR support, please use Dragon Medical Edition.

For Headsets they list:

Model	Manufacturer	Accuracy Scale Dragon Score
ANC-700/700L	Andrea Electronics
ANC-750	Andrea Electronics
Audio 310	Plantronics
Audio 610	Plantronics
DSP 400 USB	Plantronics
GN2100 Stereo USB	GN Netcom
NC-01	Andrea Electronics
NC-181	Andrea Electronics
NC-181/NC-185 + USB Pure Audio adapter	Andrea Electronics
NC-185	Andrea Electronics
NC-91	Andrea Electronics
NC-91 + USB Adapter	Andrea Electronics
NC-95	Andrea Electronics
Nuance Headset - Retail Bundle	Vansonic
Nuance USB adapter	Vansonic
P2000	Plantronics
Parrott TalkPro	VXI Corporation
Parrott TalkPro Max	VXI Corporation
Parrott TalkPro Max2	VXI Corporation
Parrott TalkPro USB 100	VXI Corporation
Parrott TalkPro USB200	VXI Corporation
Parrott TalkPro Xpress	VXI Corporation
Parrott TalkPro XPress + USB Pod	VXI Corporation
PC131	Sennheiser Communications
PC136 USB	Sennheiser Communications
PC141	Sennheiser Communications
PC151	Sennheiser Communications
TheBoom	UMEVOICE
USB adapter	Plantronics

I can think of no reason either, but this was the information given to me by Technical Support.  I've had multiple issues with my laptop and was told by Tech Support that it is because of my Dragon software - but can find no reference to this anywhere else.   I'm beginning to think it was tech support's way of saying that they don't know what's wrong with my computer...