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10 Posts
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13357
March 6th, 2004 11:00
keyboard shift key working improperly
the shift key on my dimesnsion 4400 will not work. what can i do
Responses(6)
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No Events found!
Majestic
9.4K Posts
0
March 6th, 2004 21:00
haila1
10 Posts
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March 7th, 2004 22:00
Thank you so much majestic!
haila1
Majestic
9.4K Posts
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March 8th, 2004 10:00
dwj
Since the other user has a different computer model and didn't state whether they tried another keyboard it would be difficult at this point to say the problem is related to a defective PS/2 port. Can you post the link for that diagnostic utility? Thanks!
dwj_7f6e79
2 Posts
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March 8th, 2004 10:00
dwj_7f6e79
2 Posts
0
March 8th, 2004 23:00
Here is the response I got:
If the other keyboard is also not working, then I think the problem
is with the motherboard port. * Go here https://support.dell.com/register.aspx
to set your Service Tag HOME Page
* If listed, click Home and Home Office
* Under "Alternative Sign In", type in your Service Tag number
[press Enter]
* Click the tab or button Downloads
* Under "Search Keywords or Filename", type CD108310.exe [press
Enter]
* Download the file to your desktop, when done, double-click
the file
* Follow the instructions to create the floppy disks
* When done, re-insert disk #1 into the floppy disk drive
* Insert zip or cds into any available drives
* Click Start- Shutdown- Restart- OK or Click Start- Turn Off
Computer- Restart
* Once in the diagnostic program, choose Quickly Test All Devices.
What are the results?
I haven't tried it yet, hope we all get some resolution!
haila1
10 Posts
0
April 23rd, 2004 18:00
Thank you everyone. Believe it or not the keyboard is working again![](https://ip1.i.lithium.com/3e6e66dfab14109f04c4b5786224de24f6ccf36b/687474703a2f2f666f72756d732e75732e64656c6c2e636f6d2f692f736d696c6965732f31367831365f736d696c65792d68617070792e676966)