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24488
February 29th, 2012 20:00
diagnostic utilities iso
Hello,
Would someone kindly point me to where I can download a copy of the diagnostic utilities iso for the Inspiron 620? I'd like to make a diagnostic boot disk to have on hand.
Thanks.
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Mary G
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20.1K Posts
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March 1st, 2012 06:00
Windows 7 has the tools to make a system repair boot disk on a cd. Open Backup & Restore to make it. You can access the diagnostic partition on the hard drive. You can use Backup & restore to make backups and system images to save on an external hard drive.
99RBGB
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March 1st, 2012 17:00
The Windows 7 backup and restore utility only shows the operating system partition and the recovery partition but not the diagnostic partition. My old Dell computer came with a bootable diagnostic cd but my new computer didn't. I did see that there are diagnostic utility iso files on the Dell website but could not find one for my system.
Mary G
6 Operator
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20.1K Posts
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March 2nd, 2012 13:00
The diagnostic partition does not show up in Backup & Restore. It is hidden and cannot be accessed directly. You have to follow the instructions for accessing the partition on your model--usually either F8 or F12 as soon as you reboot.
You can see a visual of the small diagnostic partition in computer management, disk management.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_155502&isLegacy=true
99RBGB
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March 2nd, 2012 16:00
Anybody here able to answer my question? I don't want to lose the diagnostic utilities should I ever need to have my drive replaced.
osprey4
6 Operator
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34.2K Posts
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March 2nd, 2012 16:00
Hi 99RBGB,
This should work. It's not an ISO but the executable will create a bootable CD or flash drive containing the diagnostics. I keep a bootable flash drive with the diagnostics at the ready in order to help friends who own Dell systems.
In addition, your Dell drivers and utilities disc is bootable and can be used to run the diagnostics.
speedstep
11 Legend
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47K Posts
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March 2nd, 2012 18:00
99RBGB
5 Posts
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March 2nd, 2012 21:00
Hello Osprey,
I downloaded the executable and burnt a bootable CD, which was really easy to do but the CD doesn't work! I don't think is compatible with my system.
I tried booting the drivers and utilities disc but I got a message stating that there is no boot image on the disc, or something like that.
osprey4
6 Operator
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34.2K Posts
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March 3rd, 2012 04:00
Are you using the F12 menu to boot to the CD drive? How about your Windows disc? Does that work?
Yes, obviously, your system needs to be able to boot to the CD drive in order to use one of these diagnostics discs.
99RBGB
5 Posts
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March 3rd, 2012 14:00
Yes, I hit F12 and then select my DVD drive. The windows disc boots fine and so does a linux disc that I burnt. The drivers and utilities disc does not boot.
osprey4
6 Operator
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34.2K Posts
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March 4th, 2012 16:00
I'm stumped. Seems like a picky drive.