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17081
September 21st, 2013 14:00
XPS8300 Video problems
I recently installed a Window 7 Ultimate 64 Bit OS and when I go to install the Intel Sandy Bridge Graphics, v.8.15.10.2253, A02 driver the system message says failed to install the driver. This is the driver that the Dell Utility that analyzed my system indicated was the appropriate driver.
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Below is a post of the original configuration info from my service tag. The system has not been modified so this should tell me what video my system came with. Can someone please tell me which driver I need.
Thank you!
XPS 8300
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M1V6D
1
BASE (ASSEMBLY OR GROUP)..., MNTW, BLACK..., POWER FACTOR CORRECTION..., 8300, RETAIL...
01323
1
INFORMATION..., NO ITEM
0FYC6
1
SERVICE CHARGE..., SOFTWARE..., INTEL..., INSTALL / INSTALLATION..., 460/8300
23503
1
Label, Barcode, Track, System, Generic
2MJ17
1
SERVICE CHARGE..., DRIVER..., VIDEO..., GFX, 460/8300
4564U
1
Information, Software, Default, Fat 32
57154
1
Service Charge, Software, Windows 98, Fully Integrated System Test
58548
1
INFORMATION..., SOFTWARE..., STUFF, 10MB
8564U
1
INFORMATION..., SOFTWARE..., DEFAULT, NEW TECHNOLOGY FILE SYSTEM...
C83W5
1
SERVICE CHARGE..., DRIVER..., BROADCOM CORPORATION..., LAN ON MOTHERBOARD..., 460/8300
F24NW
1
SERVICE CHARGE..., SOFTWARE..., AMT, HOST EMBEDDED CONTROLLER INTERFACE..., 460/8300
J97GX
1
SERVICE CHARGE..., SOFTWARE..., MANAGEMENT..., ICON, FOXCONN..., 8300
M822K
1
SERVICE CHARGE..., STUDIO..., XPS DT, WALLPAPER...
MMWNH
1
SERVICE CHARGE..., SOFTWARE..., AUDIO..., REALTEX SEMICONDUCTOR CORP...., 460/8300
RJJXP
1
SERVICE CHARGE..., SOFTWARE..., RESOLUTION, 2560X1600
VTDN1
1
SERVICE CHARGE..., SOFTWARE..., INTEL..., RPD STRG, 460/8300
07GHK
1
Module, Label, Microsoft, Desktop, Windows Seven
55956
1
MODULE..., INFORMATION..., NO MODEM INCLUDED
5MM1N
1
Module, Shipping Material, System, Studio, Medium Tower, Original Development Manager
67WWP
1
Module, Card, Network, DW1501, Consumer Desktop, United States
6PGHJ
1
MODULE..., CHASSIS..., PWA INTEGRATED..., 460W, POWER FACTOR CORRECTION..., 8300, BLACK...
72CN4
1
Ship Group, Extreme Performance System, L10, Foxconn, 8300, Dell Americas Organization
72V4G
1
MODULE..., SOFTWARE..., RETAIL..., REGISTRATION..., 1.0
7FH9J
1
MODULE..., KEYBOARD..., 104, UNITED STATES..., MULTI-MEDIA..., SHIP IN BOX...
88G5K
1
MODULE..., DVD+/-RW..., HALF HEIGHT..., DVDM, INSPIRON..., PLDS
9641K
1
Module, Documentation, English, Extreme Performance System, 8300, Dao/Bcc
99RFP
1
Module, Software, DSPRT-CTR, 3.0
CP1VF
1
MODULE..., SOFTWARE..., W7HP64, ENGLAND/ENGLISH..., D/B
FGTNX
1
MODULE..., DUAL IN-LINE MEMORY MODULE..., 6G, 2X2G/2X1G, 1333
FXJ4F
1
MODULE..., SOFTWARE..., QUICK FIX ENGINEERING..., WIN7, CDT
GFCTN
1
MODULE..., LABEL..., INTEL..., DESKTOP..., CI52
GV0CP
1
MODULE..., SOFTWARE..., WINDOWS-LIVE, WAVE4, CONSUMER...
J019D
1
MODULE..., SOFTWARE..., DELL-DOCK, CONSUMER...
J510R
1
MODULE..., HARD DRIVE..., 1TB, 7.2K, PHAR-XLOB
J662D
1
MODULE..., MOUSE..., 6BTN, LASER..., CONSUMER..., LOGITECH..., DESKTOP...
J6XND
1
MODULE..., SOFTWARE..., W7HP64, DIGITAL VIDEO DISK DRIVE..., MULTIPLE USER INTERFACE..., NO-E
K8035
1
Information, SCRATCH/DENT EQUIPMENT
N96VP
1
MODULE..., SOFTWARE..., OFC-2010, FACTORY INSTALL...
N971H
1
Module, Cord, Power, 125V, 2M, C13 United States
RVW9D
1
MODULE..., THERMAL..., HEATSINK..., 95W, MNTW/SLTW
VR08H
1
MODULE..., SOFTWARE..., CERTIFICATE OF AUTHENTICITY..., W7HP32/64
WTMCV
1
MODULE..., PROCESSOR..., I5-2300, 2.8, 4C, SNB, D2
XM544
1
MODULE..., SOFTWARE..., PC-RESTORE, TRANSACTIONAL LINE OF BUSINESS...
J071G
1
MODULE..., SOFTWARE..., Soft Contracts..., DELL-IN-HOME
W791F
1
SERVICE CHARGE..., SOFTWARE..., Soft Contracts..., DELL-IN-HOME
3E476
1
Information, Equipment
XPS 8300
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Mary G
6 Operator
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20.1K Posts
0
September 21st, 2013 15:00
Edit your post to remove the tag. Personal info like service tags are not allowed in the forum. What you must include in the top of the post is your model computer and what operating system came installed. That long packing list is not informative at all and should be removed. It says nothing about your setup. Look at System Info or Device Manager instead.
The driver list is not a utility and is not a recommendation. You have to be aware of what hardware you have and which drivers apply. The list contains everything that might apply for your model. Did you change from windows 8 to win 7? Sandy bridge driver you mention is the driver is for integrated graphics. You probably don't need that if you have a monitor.
rdunnill
8 Professor
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8.8K Posts
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35.3K Points
0
September 21st, 2013 21:00
If you haven't already, I suggest installing all the Windows patches and service packs. Afterwards, go to Intel's download site and download the latest version of their integrated graphics driver.
w270
13 Posts
0
September 21st, 2013 22:00
I ran the Dell application that suggest which drivers to install. Currently the system is using the Windows 7 generic driver. I can't see in device manager what graphics the system has. It was orginally Win 7 Premium. I am now trying ultimate 64 bit.
w270
13 Posts
0
September 21st, 2013 22:00
How did you know to use the Intel Driver?
rdunnill
8 Professor
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8.8K Posts
•
35.3K Points
0
September 22nd, 2013 13:00
With my XPS 8500, I had the best results with the Intel driver. You can download it from Intel's download site. I also suggest downloading and installing the latest version of Intel's chipset software, which can be obtained the same way.