Neongirl,

Go here:

http://support.microsoft.com/support/windows/topics/errormsg/kbkern.asp

Do you have all those programs open simultaneously? If so, close one down (preferably AOL if you don't need it) and try your work again. Eliminate an open program until the issue ceases then you will know which program has caused this error.



Message Edited on 09/05/01 04:03PM by Rolling Thunder

ROLLING THUNDER FIRST, THANK YOU!! NO I USUALLY ONLY WORK ON ONE THING AT A TIME BUT I WILL MAKE MORE OF A CONCIOUS EFFORT TO KEEP EVERYTHING ELSE CLOSED. THESE MESSAGES HAVE BEEN HAPPENING SINCE I GOT MY COMPUTER, AT FIRST I THOUGHT I WAS DOING SOMETHING WRONG... I KNOW BETTER THAN THAT NOW.MAYBE SOMETHING WAS INSTALLED WRONG? TECH SUPPORT KEEPS TELLING ME TO RESTORE TO A DATE THAT THE PROBLEMS WELL, THERE ISN'T ONE I HAVE ALWAYS HAD THEM. I DON'T THINK I WANT TO RESTORE WON'T I LOSE ALL MY STUFF?
Rolling Thunder wrote:
- Neongirl,
-
- Go here:
-
-
- href="http://support.microsoft.com/support/windows
- /topics/errormsg/kbkern.asp"
- target=_blank>http://support.microsoft.com/support
- /windows/topics/errormsg/kbkern.asp
-
-
- Do you have all those programs open simultaneously?
- If so, close one down (preferably AOL if you don't
- need it) and try your work again. Eliminate an open
- program until the issue ceases then you will know
- which program has caused this error.
-
-
-
- Message Edited on 09/05/01 04:03PM by Rolling
- Thunder

Neongirl,

OK, this can be a tough one to solve. As you can see kernel32.dll is a critical file.

Some items you may try, and some are outlined in the URL I posted:

1. Run scanreg.exe and see if you have any registry errors (start | run | type in: scanreg.exe )

2. It could come from older software you installed, if any, with incompatible drivers. Any other software installed since you got your system? Sometimes they overwrite .dll files with older ones. And sometimes this causes attemps to access protected memory/identical memory blocks in use.

3. A virus

You ARE using an AV program aren't you? Set to scan ALL files?

Have a startup (boot disk handy), one from Dell? Keep it handy just in case.

I would try 1 & 3 as these are the simplest tests to perform. Otherwise, I don't know.

Did you call Dell Tech Support since this was a problem from near the beginning?

Brandi,

Go here:

http://support.microsoft.com/support/windows/topics/errormsg/kbgpf.asp

And it's scanreg.exe NOT scan.exe

YES, I HAVE NORTON INSTALLED FROM DELL. I RUN SCANS AND UPDATES OFTEN. WHY I AM SO WORRIED NOW ABOUT THIS IS MY FRIEND WAS GETTNG THE SAME KIND OF ERROR MESSAGES. WITH IN ONE WEEK HER COMPUTER WAS ATTACKED WITH 4 VIRUS' ON 97 OF HER FILES. ( I WAS AWAY FROM HOME STAYING WITH HER WHEN IT HAPPENED) I HAVE COMPLETELY DELETED ANYTHING ASSOCIATED WITH HER... RAN 5 VIRUS SCANS BOTH NORTON AND FROM SYMANTAC EVERYTHING IS COMING UP CLEAN.......YOU'RE NOT GOING TO BELEIVE THIS.... I JUST GOT AN ERROR MESSAGE OF Insc344 has coused an error in GDI.EXE. THEN I GOT THE "BLUE SCREEN OF DEATH" WITH INSC344 CAUSED A GENERLA PROTECTION FAULT IN MODULE GDI.EXE. AT 0001:00004648 WHAT THE HECK IS THAT????? OH AMY GOD I'M GOING TO CRY! SO... BACK TO THE OTHER THING... I WILL TRY THE RUN SCAN.EXE. NEXT AND SEE WHAT HAPPENS. THANKS! BRANDY