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99096
June 6th, 2012 13:00
No audio output device is installed
Hi,
I have a Dell Optiplex 745 tower pc with windows 7 professional (64 bit) installed on it,
My pc was working perfectly since when I have bought it until few days ago, I don't know what is the reason but my pc sound
is having some issue.
When ever I start my pc, my sound does not work and there is a red cross sign on my sound icon on the taskbar and it
states that "No audio output device is installed" and then every time I have to uninstall it from My computer ==> device
manager==> system devices and again scan for new hardware which makes sometimes work and sometimes doesn't.
My question is that is there any permanent solution for it? Can anyone please assist/guide me on this?
Thanks & Regards
Hani
0 events found
DELL-Nishant C
5 Posts
1
June 6th, 2012 14:00
Hi hani88,
Please follow the instructions mentioned below.
Log in to an administrator account in Windows XP/Vista and click "Start" in the bottom left corner of the screen.
If you use Windows Vista: Click "Control Panel" and select "Hardware and Sound."
If you use Windows XP: Click "Control Panel" and select "Performance and Maintenance."
If you use Windows Vista: Click "View hardware and devices" under "Device Manager."
If you use Windows XP: Click "System" to open "System properties" window.Click the button "Device Manager."
Click on "+" next to "Sound, Video and Game Controllers" to expand this entry.
Right-click on a sub-entry that contains a word "Audio" For instance, “Analog Devices-Driver”
Select "Uninstall" and click "OK" to confirm. Finally, click "Restart now" to reboot your computer
Please log into http://dell.to/Lj6zZ9
And download the ADI 198x Integrated HD Audio under the AUDIO drop down, based on your operating system and
install it.
Kindly revert back if this does not work will be glad to help!!!!!!!!
Regards,
Nishant Chopra
Social Media and Communities Professional
You can reach us at : http://en.community.dell.com/
hani88
5 Posts
0
June 7th, 2012 12:00
Hi Nishant,
Thanks a lot for your help and suggestion but unfortunately it did not work for the permanent basis.
I followed your instructions and un installed the driver and when I restarted my pc the audio driver was installed
automatically and my sound started working but again when I started my pc today, the same issue was there :(
Please help me to sort it out for the permanent basis.
Thanks & Regards
Hani
DELL-Nishant C
5 Posts
1
June 7th, 2012 16:00
Hi hani88,
Thanks for your reply, it seems like your system is automatically picking up the native drivers installed on your system.
Let us try these steps in the exact sequence which should resolve the issue
1. Download the audio drivers from the link http://dell.to/Lj6zZ9 & save it on your desktop.
2. Uninstall the audio drivers from the device manager.
3. Once the audio drivers are uninstalled do not restart the system & install the audio drivers from the downloaded file.
4. Restart the system & check again.
Important: If this does not fix the issue, it would be an issue with the Operating System & we would need to reinstall windows.
Please follow the below steps for reinstalling windows
If it’s Windows XP please follow these steps:
1. Load the XP CD in the top CD drive and restart.
2. Press F12 as soon as you see Dell Logo.
3. You will get the Boot Device Menu. Select IDE CD-ROM hit enter.
4. When you get the message “Press any key to boot from CD” hit enter immediately.
5. Windows XP Setup screen will appear loading files.
6. When the screen “Welcome to windows” appears.
7. Press ENTER .
8. Press F8 for license screen agreement.
9. Press ESC to install a fresh copy of windows.
10.Select the partition which says C:.
11. Press D to delete, press ENTER and L to confirm.
12. Highlight the Partitioned space hit ENTER.
13. Select “Format the Partition using NTFS file system” hit enter.
14. The setup will format the drive and then copy files and restart.
After the computer restarts, setup continues with a graphical user interface (GUI) in the classic Windows theme. You are required to input information during this phase. Your screen may blink several times during this process, which is normal.
15. At 33 minutes remaining a window will come up. Click next on the Regional and Language Options window.
16. In the Personalize Your Software screen, type your name in the Name: field and your organization's name in the Organization: field, if applicable, and click Next.
17. In the Computer Name screen, type the computer name in the Computer Name: field if you want to change it from the name provided. For Windows XP Professional Edition users, type a password in the Administrator Password: field and then type the same password in the Confirm Password: field.
18. Click Next. Only computers with a modem installed will see the Modem Dialing Information section. If your computer does not have a modem, please skip to step # 22 for Date and Time Settings.
19. In the Modem Dialing Information screen, click to select the correct country/region for the What Country/Region are you in now? box.
20. Type your area code in the What area code (or city code) are you in now? box and the number in the If you dial a number to reach an outside line, what is it? box, if applicable.
21. Click to select one of the items below for the phone system at this location uses: box: Tone dialing if your phone service uses tone dialing. Pulse dialing if your phone service uses pulse dialing. Click Next.
22. In the Date and Time Settings screen, verify that the correct Date, Time, and Time Zone appear, and click Next.
23. In the Networking Settings screen, click to select Typical, and click Next. If available, click Skip to skip the networking setup section. For Windows XP Professional users, click to select No, this computer is not on a network..., and click Next.
When the setup program completes in about 30 minutes, the computer restarts. You are now ready to proceed to the section titled Finishing Windows XP Setup. If you see the message Press any key to boot from the CD when the computer restarts, do not press any keys on the keyboard. A Display Settings message appears.
24. Click the OK button. A Monitor Settings message appears.
25. Click the OK button. The Welcome to Microsoft Windows window appears.
26. Click the Next button. The Ready to register with Microsoft window appears.
27. Click to select No, not at this time.
28. Click the Next button. The Do you want to set up Internet access now? window appears.
29. Click to select No, not at this time.
30. Click the Next button. The who will use this computer? Window appears.
31. Type the user name of your choice in the Your name: text box. Type the name of any additional Users that will be using the computer in the additional text boxes provided.
32. Click the Next button to continue. The message Thank you! Appears
33. Click the Finish button. Windows XP now starts for the first time. You are now ready to begin the next step of reinstalling your operating system, Install Hardware Drivers.
If it’s Windows Vista please follow these steps:
1. Insert the Microsoft Vista Install DVD into the DVD drive of the computer.
2. Restart (or power on) the computer.
3. As soon as you see the Dell logos please tap the F12 button 3 – 4 times.
4. You’ll reach the one time boot menu. You need to select the CD/DVD/CD-RW drive from there and hit enter. Once you hit enter a message will come up “Press any key to boot from CD”. Please make sure you tap a button on the keyboard as soon as you see the message. Windows will start loading files. In 2 – 3 minutes a window will come up.
5. Click Language, Time, Currency and Keyboard Method, and then click Next.
6. On the Windows Vista Installation page, click Install Now.
7. Review the terms and click I accept the license terms to proceed.
8. On the which type of installation do you want? window, click Custom (advanced).
9. On the Where do you want to install Windows window, click Drive options (advanced).
10. Click Disk 0 Partition 1 (OS), and then click Delete.
11. On the If you delete this partition, all data stored on it will be permanently deleted window, click OK.
12. On the Where do you want to install Windows window, click New
13. When prompted to select the size of the file, select the size, and then click Apply.
14. Click to select the partition, and then click Format.
15. On the If you format this partition; all data stored on it will be permanently deleted window,
click OK .
16. On the Where do you want to install Windows window, click Next.
17. Your computer will restart several times during installation.
18. When the Setup window appears, select a user name, password, and picture for your user account.
19. On the Choose a computer name and choose a desktop background window, click Next.
20. On the Help Protect Windows automatically window, click Use Recommended Settings.
The Review your time and date settings window appears.
21. Click to select your time zone, and then click Next.
22. After the Thank You message appears, click Start
Kindly revert back if this does not work will be glad to help!!!!!!!!
Regards,
Nishant Chopra
Social Media and Communities Professional
You can reach us at : http://en.community.dell.com/
DELL-Nishant C
5 Posts
1
June 7th, 2012 16:00
Hi hani88,
Thanks for your reply, it seems like your system is automatically picking up the native drivers installed on your system.
Let us try these steps in the exact sequence which should resolve the issue
1. Download the audio drivers from the link http://dell.to/Lj6zZ9 & save it on your desktop.
2. Uninstall the audio drivers from the device manager.
3. Once the audio drivers are uninstalled do not restart the system & install the audio drivers from the downloaded file.
4. Restart the system & check again.
Important: If this does not fix the issue, it would be an issue with the Operating System & we would need to reinstall windows.
Please follow the below steps for reinstalling windows
If it’s Windows XP please follow these steps:
1. Load the XP CD in the top CD drive and restart.
2. Press F12 as soon as you see Dell Logo.
3. You will get the Boot Device Menu. Select IDE CD-ROM hit enter.
4. When you get the message “Press any key to boot from CD” hit enter immediately.
5. Windows XP Setup screen will appear loading files.
6. When the screen “Welcome to windows” appears.
7. Press ENTER .
8. Press F8 for license screen agreement.
9. Press ESC to install a fresh copy of windows.
10.Select the partition which says C:.
11. Press D to delete, press ENTER and L to confirm.
12. Highlight the Partitioned space hit ENTER.
13. Select “Format the Partition using NTFS file system” hit enter.
14. The setup will format the drive and then copy files and restart.
After the computer restarts, setup continues with a graphical user interface (GUI) in the classic Windows theme. You are required to input information during this phase. Your screen may blink several times during this process, which is normal.
15. At 33 minutes remaining a window will come up. Click next on the Regional and Language Options window.
16. In the Personalize Your Software screen, type your name in the Name: field and your organization's name in the Organization: field, if applicable, and click Next.
17. In the Computer Name screen, type the computer name in the Computer Name: field if you want to change it from the name provided. For Windows XP Professional Edition users, type a password in the Administrator Password: field and then type the same password in the Confirm Password: field.
18. Click Next. Only computers with a modem installed will see the Modem Dialing Information section. If your computer does not have a modem, please skip to step # 22 for Date and Time Settings.
19. In the Modem Dialing Information screen, click to select the correct country/region for the What Country/Region are you in now? box.
20. Type your area code in the What area code (or city code) are you in now? box and the number in the If you dial a number to reach an outside line, what is it? box, if applicable.
21. Click to select one of the items below for the phone system at this location uses: box: Tone dialing if your phone service uses tone dialing. Pulse dialing if your phone service uses pulse dialing. Click Next.
22. In the Date and Time Settings screen, verify that the correct Date, Time, and Time Zone appear, and click Next.
23. In the Networking Settings screen, click to select Typical, and click Next. If available, click Skip to skip the networking setup section. For Windows XP Professional users, click to select No, this computer is not on a network..., and click Next.
When the setup program completes in about 30 minutes, the computer restarts. You are now ready to proceed to the section titled Finishing Windows XP Setup. If you see the message Press any key to boot from the CD when the computer restarts, do not press any keys on the keyboard. A Display Settings message appears.
24. Click the OK button. A Monitor Settings message appears.
25. Click the OK button. The Welcome to Microsoft Windows window appears.
26. Click the Next button. The Ready to register with Microsoft window appears.
27. Click to select No, not at this time.
28. Click the Next button. The Do you want to set up Internet access now? window appears.
29. Click to select No, not at this time.
30. Click the Next button. The who will use this computer? Window appears.
31. Type the user name of your choice in the Your name: text box. Type the name of any additional Users that will be using the computer in the additional text boxes provided.
32. Click the Next button to continue. The message Thank you! Appears
33. Click the Finish button. Windows XP now starts for the first time. You are now ready to begin the next step of reinstalling your operating system, Install Hardware Drivers.
If it’s Windows Vista please follow these steps:
1. Insert the Microsoft Vista Install DVD into the DVD drive of the computer.
2. Restart (or power on) the computer.
3. As soon as you see the Dell logos please tap the F12 button 3 – 4 times.
4. You’ll reach the one time boot menu. You need to select the CD/DVD/CD-RW drive from there and hit enter. Once you hit enter a message will come up “Press any key to boot from CD”. Please make sure you tap a button on the keyboard as soon as you see the message. Windows will start loading files. In 2 – 3 minutes a window will come up.
5. Click Language, Time, Currency and Keyboard Method, and then click Next.
6. On the Windows Vista Installation page, click Install Now.
7. Review the terms and click I accept the license terms to proceed.
8. On the which type of installation do you want? window, click Custom (advanced).
9. On the Where do you want to install Windows window, click Drive options (advanced).
10. Click Disk 0 Partition 1 (OS), and then click Delete.
11. On the If you delete this partition, all data stored on it will be permanently deleted window, click OK.
12. On the Where do you want to install Windows window, click New
13. When prompted to select the size of the file, select the size, and then click Apply.
14. Click to select the partition, and then click Format.
15. On the If you format this partition; all data stored on it will be permanently deleted window,
click OK .
16. On the Where do you want to install Windows window, click Next.
17. Your computer will restart several times during installation.
18. When the Setup window appears, select a user name, password, and picture for your user account.
19. On the Choose a computer name and choose a desktop background window, click Next.
20. On the Help Protect Windows automatically window, click Use Recommended Settings.
The Review your time and date settings window appears.
21. Click to select your time zone, and then click Next.
22. After the Thank You message appears, click Start
Kindly revert back if this does not work will be glad to help!!!!!!!!
Regards,
Nishant Chopra
Social Media and Communities Professional
You can reach us at : http://en.community.dell.com/
marshall dillon
26 Posts
0
June 8th, 2012 06:00
i have a dell insperon and as of june 7th my sound has stopped working
the speakers work fine i have tested them on a portable cd player
it tells me that realtek audio device is downloaded and is working properly but i still cannot get any sound
i have uninstalled the audio device and reinstalled it 4 times and still no sound
please can somebody tell me what to do i must have sound