If you're in the US, start here to request the OS disk. If system isn't under warranty they may charge for the disk. And they'll only provide the same version of Windows that was installed by Dell at the factory.
If you're outside the US, you'll have to contact Dell Tech Support in your own country or region.
RoHe
10 Elder
•
45.2K Posts
0
October 2nd, 2013 16:00
If you're in the US, start here to request the OS disk. If system isn't under warranty they may charge for the disk. And they'll only provide the same version of Windows that was installed by Dell at the factory.
If you're outside the US, you'll have to contact Dell Tech Support in your own country or region.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
October 2nd, 2013 16:00
Hi alaskn81,
Request backup disks using the link below (US customers):
http://dell.to/18HCvP0
Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".
Awaiting your response!
alaskn81
6 Posts
0
October 3rd, 2013 11:00
It just says Backup media dispatch is not available.
RoHe
10 Elder
•
45.2K Posts
0
October 3rd, 2013 11:00
Are you in the US?
alaskn81
6 Posts
0
October 3rd, 2013 12:00
I am in the US.
RoHe
10 Elder
•
45.2K Posts
0
October 3rd, 2013 12:00
I alerted one of my Dell contacts to your problem. Stay tuned...
alaskn81
6 Posts
0
October 8th, 2013 14:00
Still no reply or any update on this issue.
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
October 8th, 2013 18:00
Hi alaskn81,
Kindly private message me the service tag of the computer. To private message click Here, then click "Send a Private Message".
Awaiting your response!
alaskn81
6 Posts
0
October 8th, 2013 20:00
Okay, I've messaged you my service tag of the computer for the second time now.