Dell Data Safe customer support, Is there such thing?

I ended up going with Carbonite.  It is a ton better than Del Data Safe.  I have been very happy with it and it IS customer service orientated.

Having the same problem trying to get any support for Data Safe-- also have to decide to renew or not.  Since you probably did the research already, who did you find has good customer support, and who did you end up choosing?

I just received an auto-renewal message for my Dell Data Safe. I want to CANCEL it as in the past year it has NEVER

successfully run on my computer and has never backed up my data.  Dell technical support provided no effective assistance or

resolution to the problem.  QUESTION:  What is the email address to which I can send my cancellation request. (The

renewal notice came from one of those No-Reply addresses and I can't find the email address I need on their website.)

THANKS! 

I just got that also.  After I switched over to Cabonite I deleted my data off of Dells server and now I am just going to let it run out and I'm not paying to renew.  That is about the only way I know to do it.  Too bad they couldn't give good customer service, they are going to lose a lot of customers I believe.  I have really liked carbonite so far.

Dean

But how did you STOP them from charging you year after year after year even when you changed service providers? I need to know how to tell them to stop charging my credit card...hopefully, without canceling my credit card.  Need CONTACT info for Dell Data Safe.

You need to open your Del Data safe window and from there find where to log in to the web site (it's a link under one of the pages).  I've uninstalled the program now so I can't see it to give you exact locations.  From there you can go to your account info and disable your auto payment on your credit card.  Hope that helps.

But how did you STOP them from charging you year after year after year even when you changed service providers?

I need to know how to tell them to stop charging my credit card...hopefully, without canceling my credit card.  Need CONTACT info for Dell Data Safe.

Although the service itself does not work I was able to log into the site and disable automatic renewal:

Log in to https://www.delldatasafe.com/

click / / Edit button, uncheck "automatically renew",

Ok here is a tech support number...1-877-218-1671.  You can also get through using 1-800-624-9896.  I just got off the phone with them.  Here's my story...I first subscribed to dell datasafe in 2008 for 1 year.  I did not renew for 2009 or 2010.  The on 12/3/11 I renewed and performed a backup because I was going to be doing a reinstall of Vista on my computer.  I could see that my files had bakced up and everything looked great.  So I wiped out my hard drive and the next day I received an email from dell datasafe stating that my account had been cancelled.  After several calls I was informed that I will never be able to receive my files and here's why...I apparently had version 1 on my computer, which has a glitch that if you let your subscription expire for too long, it will let you renew, do a backup and even see your files on line.  Then, rather quickly, your account will be deactivated because you let it lapse for too long.  The glitch is that you don't get a warning about this, version 1 renews and backs up as though nothing is wrong.  Unfortunately it didn't really do a backup of retrievable files.  That's what they told me, then proceeded to tell me that it would take 21 more days to receive my refund.  All pictures and files are gone, and they'd like to hold on to my money for a month...why?  The tech proceeded to tell me that Version 2 doesn't make this "mistake".  I really don't think I can trust Dell to back up my files.  There's plenty of people out there with computers that have version 1 on it.  I'm not the only one who lost everything and I won't be the last.  They have email addresses for almost everyone who has purchased a dell with version 1 on it, why not send out something explaining their faulty design and a warning not to use it if you let it lapse?

Thank you so much for the DataSafe support phone numbers.  I had spent an hour trying to set in touch with them.  The DataSafe website didn’t show any way of contacting support. 

Just use a USB drive for backups and you won't run into subscription issues when trying to access your backup for a restore.

I did that and the Iomega Home Media Network Drive crashed and I lost all the data.  Thankfully my PC didn't crash thus I had the data except music and photos of my grandkids.