AX100, Navisphere Express not working

A few things to try are:

- try https://192.168.200.90 (secure connection)

- go to 192.168.200.90/setup, log in, reset security and domain, then go back and restart the management server. If this is a dual SP model, do the same for the other SP (with it's IP). Give the system ~2-3 minutes after the last SP and then try to log in again.

Hi.

Thanks for the Info, but no luck....

If I try https://192.168.200.90/setup then nothing happens... the browser just waits and waits

If I try http://192.168.200.90/setup then in the Titel bar of Internet Explorer it says "login" and the I'm forwarted to the secure page (https://192.168.200.90/setup) and then again nothing happens....

It looks like the secure webserver is running. But I get no data from the secure part.....

The SAN is a AX100SC with only one SP

I only have one Image to recover from (FLARE-02.19.xxx.y.zzz.mif). If I could get another recover Image from Dell I could try with that. BUT I have no idea who to contact. I have tried our normal Dell support, but they have absolut no clue about what I'm talking about :-(

The recovery image is licensed software. I'm pretty sure the Terms of Service for these boards have rules against asking for and/or providing licensed software.

Have you tried another browser? IE, FF, Chrome, etc?

The web server service is obviously working, so you may be troubleshooting why the page won't come up in your browser.

I have tried from 3 different PC's and from Opera, IE8, Firefox 2,0 Firefox 3.6 and with the following Java Versions. v1.4.2, v1.5.0, v1.6.17 (newest)

All browsers and Java versions produce the same error / hang / waits forever...

Thanks for the reply, and I'm sorry for my late response.

I did get hold of one from Dell which knew something about this.

He intercepted the normal boot (esc when ABCdefghisSBNF), went into some secret menu, booted the Utility software, invalidated the SAN, Uploaded the newest FLARE OS to the SAN and then Reimaged the SAN.

After that he installed some enablers and now it works.

Like you said, my main problem was the enablers, and I know that one of the enablers he installed was the one for NaviExpress.

When I first tried Dell support, they had absolute no clue about what I was talking about, second try at dell support gave me, "you have the wrong Java version".

At last i got hold of one who knew something about AX100, and he made a WebEx (remote controle) session that I should join. Then he did all the fancy stuff and logged off.

There was NO way he would give me any software, FLARE OS or enablers of any kind or version.

But it works now, and I'm happy

It isn't real clear from your posting what steps you took to re-image the AX100 array. My guess is that you either invalidated the data directory or did a factory fresh when you re-imaged the array. If you do either of these and then attempt to re-image using R19, there are 4 enablers that are also required to be installed including the Navi Express enabler. WIthout the Navi Express enabler installed, you will see the symptoms that you are describing. If your utility partition version is R16 or older, the utility partition doesn't understand enabler files so it will not load/install them. In that case you will need to use an R16 image first and then NDU the array to R19.

Dell Tech support should be aware of these caveats and be able to assist you. I would suggest contacting them.