Lousy Customer Support

For xmas I bought a tablet keyboard combo.  The tablet arrived but turned out to be defective. So Dell sent me another one.  Guess what? That tablet was also defective.  After two defective tablets I decided that a third tablet cant possibly be any better so i decided to return the tablet and keyboard and get a refund.  What I did not realize when I returned the products was that the tablet and keyboard had separate order numbers and therefore would require separate return numbers.  I assumed that since I bought the tablet/keyboard as a combo I could return them together.  That was a huge mistake! Apparently when Dell processed my return they only processed the tablet and somehow ignored the keyboard b/c it lacked a separate return number.  Instead of the employee doing any kind of due diligence to process the return of the keyboard they simply overlooked the keyboard thus  me out of the $95. I have been in constant contact with customer support.  Each time they tell me to check back in a few weeks to check the status.  Here we are in March and they still cant find any record of the keyboard and have essentially told me "tough luck".  When asked to speak with someone higher up who can better assist me the customer service rep simply ended our chat session.  My entire Dell shopping experience has been the worst experience ever.  Between defective products and lousy customer service, Dell can be guaranteed I will never buy another product from them ever again.